Tickets Stuck?

[#1]

The target response for tickets is advertised at 4 hours.
I submitted one over 72 hours ago without it being touched during which time the average response has risen from ~23 hours to ~27 hours.
Are tickets not addressed in order? Even if not I think close to 3 times the current average is not a weighting thats acceptable when its so many times more than the target to start with.

[#2]

MrToast,
I'm sorry about the apparent inaccuracy of the average response times at the moment, this issue has been spotted by others and we have raised this with the people responsible for its up-keep here.
Tickets are answered in chronological order however I don't mind giving yours some priority now, sorry to keep you waiting.
Adam.

[#3]

If a ticket is answered in 4 hours its usually nothing more than someone moving it to the correct pool (which is hardly a response).
Maybe if the stats showed how long it was taking for tickets to be closed that would give people a fairer and more accurate representation of how long they should expect to wait.

[#4]

Quote

Maybe if the stats showed how long it was taking for tickets to be closed that would give people a fairer and more accurate representation of how long they should expect to wait.

I agree, I'll get that raised.

[#5]

I can't see that happening - it would be too embarrassing!

[#6]

Quote from: _Adam_Walker_

... I don't mind giving yours some priority now

Thanks.
Ticket 39534992 is now at 4 days and counting.
Though, I'd prefer an all round fix to the scheduling.

[#7]

Nice easy one, done...

[#8]

Excellent, thanks 

[#9]

No problem MrToast!