Today's reason to switch your Router off for 1 hour (SS Update New)
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Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 6:33 PM
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Quote Plusnet Service Status Email
To Me Today at 5:57 PM
Service: Broadband
Posted: Thu, Oct 16 2014 at 17:52:57
Subject: Broadband Connectivity (83190) - NEW
Earlier this afternoon we became aware of a problem resulting in some of our customers not being able to establish a connection to the Internet.
Our network engineers are currently investigating this.
If you are struggling to connect to the Internet then please try powering off your router for 1 hour before powering it back up and attempting to re-establish a connection to the Internet.
We'll provide another update later this evening.
Apologies for the inconvenience.
Kind regards,
Linn Karstrom
Customer Relations
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 6:42 PM
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 6:52 PM
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@ejs
Good point & will await for PN's clarification with a reasonable explanation as to why the switch of / back on after 1 hour
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:08 PM
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:19 PM
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For those that are having problems
What are the reasons(s) for the time period of the 1 hour switch off ?
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:27 PM
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Generally our customers will see this SS at different times thus an hour wait to reconnect will likely differ in terms of time they will reconnect.
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:30 PM
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:31 PM
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 8:34 PM
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Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 9:04 PM
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In other words, new customers who have never had a connection and anyone else who didn't have a connection (because their hardware was off) or couldn't reconnect after switching off/rebooting/fault repair etc. This is confirmed in the SS update.
You can also see that by checking the usage graphs, there have been no drops.
Luke's Service Status update is quite clear and gives good advice.
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 9:07 PM
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If there was anything critical that had gone down that was affecting a large number of customers like previous outages Linn would no doubt be all over the forums and twitter with updates.
As anotherone has point out there would be a clear indication on the graphing as well.
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 9:27 PM
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Quote from: Anotherone It is clearly not similar to last Saturday's outage. Not only did the initial Service Status make no mention of of users losing connection, as was stated in reply #3, it refers to those having a problem trying to connect.
In other words, new customers who have never had a connection and anyone else who didn't have a connection (because their hardware was off) or couldn't reconnect after switching off/rebooting/fault repair etc. This is confirmed in the SS update.
You can also see that by checking the usage graphs, there have been no drops.
Luke's Service Status update is quite clear and gives good advice.
Sorry I have to disagree in part as the updated status does not say anything about "(because their hardware was off) or couldn't reconnect after switching off/rebooting/fault repair etc" , however it does advise that where one is connected, not to turn off the router where possible
Quote Plusnet Service Status Email
To Me Today at 7:51 PM
Service: Broadband
Posted: Thu, Oct 16 2014 at 19:46:18
Subject: Broadband Connectivity (83190) - Update
This is in an update to our previous post regarding the recent connectivity problem.
Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today.
If you are already connect please to prevent any connection problems please avoid turning the router off where possible.
Kind regards,
Luke Sanderson
Customer Relations
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 9:37 PM
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Active connections were not dropped today, but connection attempts were affected. Last weekend, active connections were dropped.
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 9:40 PM
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Quote from: TORPC Sorry I have to disagree in part as the updated status does not say anything about "(because their hardware was off) or couldn't reconnect after switching off/rebooting/fault repair etc" , however it does advise that where one is connected, not to turn off the router where possible
Oh dear, it doesn't have to say anything about "(because their hardware was off) or couldn't reconnect after switching off/rebooting/fault repair etc" that's quite obviously (I thought) a logical deduction from what has been said in both SS notices, aren't you able to make such logical deductions?
It's quite obvious that if you disconnect (or are disconnected - for whatever reason) you might have trouble reconnecting (until the issue is resolved).
Scott Storey has also pointed out there has been no drop in connections.
Re: Today's reason to switch your Router off for 1 hour (SS Update New)
16-10-2014 10:02 PM
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Ok it does not say the word active (however it clearly implies that the connection would of been active to have been lost in the 1st place)
Please see bold as it is as clear as mud
Quote Plusnet Service Status Email
To Me Today at 7:51 PM
Service: Broadband
Posted: Thu, Oct 16 2014 at 19:46:18
Subject: Broadband Connectivity (83190) - Update
This is in an update to our previous post regarding the recent connectivity problem.
Our engineers are continuing to work on the issue and restore service to customers as quickly as possible. Please be aware that this will only affect customers who are trying to connect today for the first time or anyone who has lost connection today.
If you are already connect please to prevent any connection problems please avoid turning the router off where possible.
Kind regards,
Luke Sanderson
Customer Relations
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