Top Quality work

[#1]

Thanks for the PM Nick.
Unfortunately I can't raise this with Openreach 
When you said Kelly's on behalf of BT I assumed you meant BT Openreach, but looking at the account it's your phone provider.
If it has already been logged with them I hope they can sort it out for you 

[#2]

Quote from: Estragon

Kelly's and Quinn's are the two subcontractor telecoms engineer firms Openreach took on when the demand for FTTC installations overwhelmed them quite a long time ago. The horror stories are legion :(.

They certainly are for Kelly's cowboys, however the only stories I've heard in respect of J. C. Quinn have been for their excellence.  I had a J. C. Quinn guy turn up to a job on Wednesday morning - setting aside that BTOR should never have allocated the job to a sub-contractor, my only grounds for complaint would have been that he did not have the right gear (fibre glass ladders) for working on a joint services pole.

[#3]

To add some contrast; Kelly seems to get sourced a lot in Sheffield, as I've had a Kelly engineer every time. They have always done a decent job.

[#4]

Ditto Matty - it was a Kelly engineer who installed my fibre and he was courteous and polite and did a good job.