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Top cashback

Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Top cashback

‎09-09-2020 6:55 PM

Started new thread as old showing as fixed and it's not. I ordered via top cashback and my top cashback account is showing as confirmed so they have been told that i am eligible for the cashback by plusnet. Plusnet are saying that the promo code on my account entitles me to nothing, there wouldn't be a promo code on my account for no reason. Please can you help sort this out for me.
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Townman
Superuser
Superuser
Posts: 23,950
Thanks: 10,155
Fixes: 174
Registered: ‎22-08-2007

Re: Top cashback

‎10-09-2020 8:24 AM

If you ordered via Topcash then Topcash should be responsible for paying you the cashback - not Plusnet.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Re: Top cashback

‎10-09-2020 8:31 AM

According to top cashback they can only pay me when plusnet sends them the money over to do so.
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Townman
Superuser
Superuser
Posts: 23,950
Thanks: 10,155
Fixes: 174
Registered: ‎22-08-2007

Re: Top cashback

‎10-09-2020 8:33 AM

If your order tracked with TC and shows pending with TC then that is a matter for TC to address with PN. This will not track via PN.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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Stephanie2
Dabbler
Posts: 11
Registered: ‎22-08-2020

Re: Top cashback

‎10-09-2020 8:37 AM

The order is showing as confirmed with TC, thank you for your help by the way Smiley
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