Tweaking those settings
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Tweaking those settings
10-10-2014 8:27 PM
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It seems common at the moment that a customer posts with some problem, and the staff response will be that they've "tweaked some settings" or "made some changes" or something similarly unspecific. Are we not allowed to know what's been changed? It's not much use for anyone else who might try to help, these are community forums after all.
Re: Tweaking those settings
10-10-2014 8:31 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Tweaking those settings
11-10-2014 10:49 AM
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I must admit that I "tweak" quite a lot. We have to get the balance right between customers who have an understanding of the technology and technical language and those that don't. It's for this reason that I tend to jump in with less technical information (perhaps incorrectly of me in the forums).
Tony
Re: Tweaking those settings
11-10-2014 11:57 AM
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Re: Tweaking those settings
11-10-2014 4:11 PM
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It might result in a few customers learning new things
Re: Tweaking those settings
11-10-2014 6:15 PM
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Re: Tweaking those settings
11-10-2014 6:27 PM
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Re: Tweaking those settings
11-10-2014 6:42 PM
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Re: Tweaking those settings
11-10-2014 7:03 PM
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The community is a two-way environment - people don't just come here to be fed help, they coming looking for help.
Understanding what fixed a particular issue and why can allow others to compare their situation to the one in question and determine what actions might help them. Openly divulging what ahs been done avoids the potential to believe that the issue has been papered over - for example raising SNRM above 6dB to improve stability (at the expense of synch speed) rather than getting BTOR to fix a line problem.
There are also circumstance where all of the usual culprits have been tried and eliminated and an odd ball tweak fixes it and then on another occasion no one knows / remembers what else might be done.
We are not all idiots, so please don't dumb down. If a particular user does not understand, there are enough of us around here to offer explanations for you.
Kevin
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Re: Tweaking those settings
11-10-2014 7:22 PM
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Re: Tweaking those settings
13-10-2014 8:55 AM
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Quote from: Townman Tony,
The community is a two-way environment - people don't just come here to be fed help, they coming looking for help.
Understanding what fixed a particular issue and why can allow others to compare their situation to the one in question and determine what actions might help them. Openly divulging what ahs been done avoids the potential to believe that the issue has been papered over - for example raising SNRM above 6dB to improve stability (at the expense of synch speed) rather than getting BTOR to fix a line problem.
There are also circumstance where all of the usual culprits have been tried and eliminated and an odd ball tweak fixes it and then on another occasion no one knows / remembers what else might be done.
We are not all idiots, so please don't dumb down. If a particular user does not understand, there are enough of us around here to offer explanations for you.
Kevin
Quote from: Anotherone Perhaps Tony, expand on what the tweaks were after your general statement, with the added comment "if you understand what they all are, if not don't worry about it, someone can explain if you are really interested".
It might result in a few customers learning new things
Hi,
Both fair points and ones which I and my colleagues will endeavour to follow in the future
Tony
Re: Tweaking those settings
13-10-2014 10:22 AM
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I'll make sure that I provide a bit more of an explanation in future posts.
Matty
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