So I've got a simple but annoying problem. Last month I went over the usage ceiling for my Metronet PAYG service. So traffic shaping was applied to my service (a painful 128kb download speed limit between 16:00 - 00:00). Fair enough, my fault. Thing is, the traffic shaping should have been lifted at the end of the billing period (5th Feb, Friday). Saturday, still being shaped... It's now Sunday and sure enough, 6.6mb/s before 16:00, 0.1mb/s afterwards.
I've rebooted and reconnected the router several times to no effect. I've raised a helpdesk ticket, but that's going on for 24 hours now with no sign of an answer.
It seems like there's a simple solution to this, just take the traffic shaping flag off of my account so I can use the internet as intended. 1) Why didn't that happen automatically, and 2) why does it take so long to fix?
The thing is, I'm aware that as a legacy customer of Metronet I'm already paying over the odds for limited downloads package. I've stayed with Metronet/Plusnet over the years because in general connection speeds, reliability and customer service have been good. But it's an increasing number of things like this that mean that they're losing my loyalty.
Hopefully there's a quick resolution to this, because if not it's time for me to find a new ISP.
