Unable to connect to Halifax website

streety2 · ‎21-02-2016

Hi
I raised this with Plusnet today as I have been unable to get online with the Halifax for two days. Halifax said they did not know of an issue and I was told that this would be raised with a manager. Finally tonight I have resolved the issue myself by changing my DNS server and I now have full access.

Townman · ‎22-08-2007

Hi Streety2,
A warm welcome to the forums.
Which router have you got and what OS are you using? If it's the TG582n then this thread might help you - https://community.plus.net/forum/index.php/topic,134916.0.html

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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