Looking at this forum and others it would seem that I am not alone in receiving appalling service from the BT engineer who installed my fibre broadband. Pity BT don't seem to care about customer service and get away with it. I moved house on 15 September and had a pm appointment for the engineer to call on 18 September. He arrived mid-morning. Lucky I was in! He wasn't the least bit interested in the fact that the appointment was for later and I got the distinct impression that if he couldn't come in right then I wouldn't be seeing him later. I showed him where the main phone socket was but he wouldn't believe that that was it! He said it was in an unusual position - well, yes, I knew that but as it's the only socket in the house that's all we have to work with! He grudging accepted the fact but when I showed him where the computer was (on the other side of the room, where the power sockets are) he said he didn't have an extension cable and he just fixed the modem by the socket. He couldn't test the connection because PlusNet had neglected to send a router - yes, I was having a bad day!! His attitude was one of 'couldn't care less', he was most unpleasant and I was glad to see the back of him. But now I have to go to the expense of getting a data extension cable and moving things myself. I was absolutely seething with anger but as that's such a negative emotion I have let that go and will just deal with the situation.
The tale of the missing router shows some incompetence from PlusNet - when I rang on 18th to say the router hadn't appeared I received a nice apology, it should have been sent but it wasn't. I was told one would be put in the post immediately, First Class. It didn't arrive Friday, or Saturday, or Monday - so another phone call to PlusNet only to be told no router had been sent out! Well, thanks very much, I really could do with an Internet connection having just moved house....... Anyway, finally a new router was sent, I received it yesterday and now I am back online. And by way of an apology I have been given a month's free broadband, thank you. So, annoying delays with the router but PlusNet have put things right and the staff are always very pleasant so as far as I'm concerned it's all over and I'm happy. But NOT with the BT engineer! Grrr.
