Unlimited fibre extra removal
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Re: Unlimited fibre extra removal
07-06-2023 4:37 PM
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@Stojom If that's the case Plusnet have got things wrong, you need to call the customer options team on 0800 013 2632 to ask them what's going on. You should able upgrade to Fibre Extra.🙄
Re: Unlimited fibre extra removal
07-06-2023 4:43 PM
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Thank you, will have to do that. On previous post forgot to post that your example of check page is same as mine.
as you say must be an error by plusnet.
Re: Unlimited fibre extra removal
07-06-2023 4:49 PM
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There is one other possibility - that there's a Waiting List for FTTC. On the Checker look at the right hand side to see what it says.
Brian
Re: Unlimited fibre extra removal
07-06-2023 5:04 PM
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Didn't think that would prevent an upgrade from Unlimited to Extra as its just a regrade order on an existing line.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Unlimited fibre extra removal
07-06-2023 6:10 PM
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@bmc , @MisterW , @RealAleMadrid . Thanks for your input, I'll now forget this topic. Good job I was out for the afternoon, that would have done my head in.
Re: Unlimited fibre extra removal
08-06-2023 9:19 AM - edited 08-06-2023 9:22 AM
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As suggested back in post #6, if an offer has been withdrawn it’s always worth ringing the COT and ask for it to be honoured. In my experience the COT number is answered without a long delay.
Moderator and Customer
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Re: Unlimited fibre extra removal
09-06-2023 3:15 PM
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There is the possibility that the offer has been withdrawn because operational evidence indicates that the line cannot do better than 40mbps.
We know that increasing cross-talk is degrading operational experience with minimum guaranteed speeds falling, however such can also arise from chronic faults on a line. Plusnet had a practice of not selling Fibre Extra on lines which cannot operate above 40mbps. If this line is marginal, it might have fallen below that threshold.
Sight of the BTW availability report and the router's performance stats would be helpful.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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