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Unreadble information

teknomancer2008
Newbie
Posts: 2
Registered: ‎08-09-2021

Unreadble information

My billing information shows up as garbled on my mobile screen, this needs to be checked. Specifically the information of my last three bills, the information is jumbled, presented as over each other to that the bill date is printed directly under the words bill date, making it impossible to read the information.
4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Unreadble information

Hi @teknomancer2008

I'm really sorry to see your bills aren't readable. Are you on a mobile device or a desktop/laptop computer? Also, do you have a different device you can try getting your bills on from?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
Fixes: 41
Registered: ‎30-07-2008

Re: Unreadble information


@Gandalf wrote:

Are you on a mobile device or a desktop/laptop computer?


@teknomancer2008 earlier wrote:

My billing information shows up as garbled on my mobile screen...

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,642
Thanks: 10,226
Fixes: 1,607
Registered: ‎21-04-2017

Re: Unreadble information

Oops. Thanks for being my eyes @198kHz 

@teknomancer2008 Do you have another device and/or a desktop/laptop?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
teknomancer2008
Newbie
Posts: 2
Registered: ‎08-09-2021

Re: Unreadble information

I'm using a phone to view this, but it really shouldn't matter, it should be readable either way...