Update marketing preferences
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Re: Update marketing preferences
24-07-2019 9:02 AM
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No @jgb as those banners are by design. I've passed on feedback that a couple of customers don't like them, but there are no plans to remove/change them that I'm aware of yet.;
Re: Update marketing preferences
24-07-2019 10:00 AM
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@JonoH - It is not that I don't like the banners, it is the fact that they keep appearing even after updating marketing preferences (several times) as the banner suggests. It looks as if a link is broken somewhere in the background code.
Re: Update marketing preferences
24-07-2019 10:04 AM
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Re: Update marketing preferences
25-07-2019 10:23 AM
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Do you clean out your cookies?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Update marketing preferences
25-07-2019 10:48 AM
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@Townman Yes - and I have also logged in for the first time on a new laptop and I still get that banner.
I have now tried, yet again, updating and submitting my marketing preferences and shall see if that stops the banner appearing this time. However, as my preferences are not what I suspect PN would like (i.e. I want very few communications) I suspect the pestering to continue!
Re: Update marketing preferences
25-07-2019 10:50 AM
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@jgb wrote:
However, as my preferences are not what I suspect PN would like (i.e. I want very few communications) I suspect the pestering to continue!
Your selections or lack thereof make no difference to the frequency of the banner.
Re: Update marketing preferences
25-07-2019 10:51 AM
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I suspect (fear) that the tool kit (platform) on which the portal is run, uses cookies to record that you have reviewed the settings, any changes being recorded on the server. Its just a hunch like!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Update marketing preferences
25-07-2019 10:58 AM
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Re: Update marketing preferences
27-08-2019 3:40 PM
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I see that "marketing preferences" now says:-
Where can I find the "lack of Privacy Policy"?
Is Plusnet the new Facebook?
"In The Beginning Was The Word, And The Word Was Aardvark."
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