Upgrade

[#1]

Hi
I registered for an upgrade on Thursday. I would have expected to at least received some form of a confirmation email but haven't done yet. Is this normal with Plusnet or do I need to be chasing?
Ivan

[#2]

welcome to the forums
you should be able to see your request in your closed tickets in the help and support section.
email confirmations aren't sent out on product changes.

[#3]

Hi dvorak, thanks for taking the time to reply. I can't find anything regarding open or closed tickets or even the option to raise one in that section. Has the section been re-designed recently or am I not seeing it because it's not been raised. I'd get in touch but the whole section seems designed to keep you from doing just that..

[#4]

Try https://www.plus.net/wizard/?p=search

[#5]

… and click the "Go" button on that 'search' page to see closed tickets and service notices (by default) in the last 7 days. If required you can change the date range using the drop-down selection. I expect there will be a service notice there regarding the account change which will take place on your next billing date..

[#6]

@FSIvan
In case you still need it confirmation is showing on SN170491585. There's also a manually added note re your call on Saturday: 73903218