Useless Plusnet Chat experience.

[#1]

Chat Transcript

Quote

info: Thank you for talking to us today - we'll be with you shortly. All of our teams are currently helping other customers. There are 4 customers waiting before you. Thanks for your patience. info: All of our teams are currently helping other customers. There are 1 customers waiting before you. Thanks for your patience. info: You are now chatting with Plusnet. Jeremy Boden: My broadband usage has stopped being recorded. Plusnet: I am sorry to hear that... Plusnet: I'd be happy to take a look at the account for you; can you confirm the first and fourth characters from the password? Jeremy Boden: ** Plusnet: Thank you. Please give me a minute to check your account. Plusnet: I can see the usage is registering as zero some days this month; we're not aware of a general problem with the recording of the usage, but this usually starts again spontaneously, or when the usage resets on the next billing date. Jeremy Boden: Please restart it; I have had this problem before and customer support have been able to restart it within a day. Plusnet: To reset the usage is a permission-based facility, and I honestly know of no-one who has that permission. Our developers would not accept a problem raised on this issue that's only affecting a single user, I'm afraid. Plusnet: It was acceptable in the days when you had a decent customer support. I'm not impressed. Plusnet: I'm sorry I couldn't be of more help on this occasion. Jeremy Boden: Goodbye. Plusnet: Bye now. [yuck] info: Thank you for chatting with us.  Please click the "End Conversation" button on the top right of the chat window to tell us how we did today.

[#2]

I can't say whether it is a general problem but PlusNet are also showing zero usage for me for yesterday (Saturday, 6 February) and today (Sunday, 7 February). That doesn't matter to me as I am on an unlimited package. But I'm not sure that your post was really about the usage monitor, rather than making a wider point.

[#3]

Well, I suppose the main point was that Plusnet are going rapidly downhill.
I'm also on unlimited usage - it's more a question of how much can I use? 

[#4]

Just had a look at mine, it too is showing 0 for yesterday and today!

[#5]

Ditto, 0 for two days.

[#6]

I have the same problem. Was just about to contact Plusnet using Live Chat but will not be wasting my time now.

[#7]

My stats show zero useage over the last two days. Chat is not available so spent ages hanging on the phone. They say they have reset my stats & it will start to register after 24 hours. On the occasions when I had a problem chat has never been available.
I can find no way to raise  a question online, I used to be able to but it was always well hidden.

[#8]

As I understand it only the networks team can fix this and they aren't going to be called in to sort out a minor inconvenience
For those not on unlimited contracts - judging by previous experience - usage not shown won't be counted

[#9]

My usage stopped recording part way through Friday. Trying a gateway hop sometimes fixes it, but not this time.

[#10]

To add - judging by the usage mine stopped recording in the middle of Friday evening

[#11]

Mine stopped around the same time - I've raised a ticket.

[#12]

Same here.
Suspiciously low usage recorded for Friday, and zero for Saturday and today.

[#13]

Zero for Saturday and Sunday from me 

[#14]

Quote from: spoon

Mine stopped around the same time - I've raised a ticket.

Me too!
However, bear in mind that it is usual to wait 3+ days before being told it's beyond the capabilities of Plusnet to fix it.

[#15]

Zero usage Saturday and Sunday
This looks a bit odd
Your current billing period
Jan 07 2016 - Mar 06 2016  and this  This month you've used 18.75GB
  new billing period only started yesterday, used nothing like this amount.