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Useless Plusnet Chat experience.
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Re: Useless Plusnet Chat experience.
08-02-2016 10:45 PM
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So the chat-line works?
Partially, anyway...
Partially, anyway...
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Useless Plusnet Chat experience.
09-02-2016 4:14 PM
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Quote from: vilefox So the chat-line works?
Partially, anyway...
It depends who you get both on phone hat or forum there are some bloody engineers but they are diluted by the tons of rubbish script readers as all the experienced staff left. PN have openly said a year or so ago that they had a retention problem.
Hopefully they have sorted that now and are training up people as we speak.
Oh I'll wake up now.
Re: Useless Plusnet Chat experience.
10-02-2016 9:04 AM
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Quote from: Bob Our engineers are aware of the issue and are looking into it (ref: 90263). FWIW, my usage has stopped recording too.
AIUI, The missing data has been backfilled and normal processing resumed.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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