Having just come across this thread, I have seen several bits of information in it that are misleading, or just plain wrong.
But first a clarification.
@ostrercarey
Whilst Plusnet failing to respond with updates is unacceptable - have you checked your open fault ticket to see if there was any updates on it, you may also find on it, or another ticket (possibly closed) more information about your refund.
In terms of Mobile phones services there are plenty of PAYG services that only cost 8p or less per minute, and one as low as 3p per minute but that would require a more expensive phone.
There are many basic mobile phones out there that you can get for less than £10 simply by putting a £10 top-up on one of the available networks. As you seemed to indicate in an earlier post that you didn't really want a mobile phone, and that it's only because of emergencies then you may wish to consider these type of options. None of which are tied to any contract! In virtually all cases on PAYG all you have to do is have a chargeable event every 180 days, or 90 days with one particular provider that I wouldn't recommend, to keep your service/number active.
Depending on your location and the common locations where you might want to use a mobile phone, I would first check what network signals might be available in such areas. Do not rely on sales pater from someone in a shop. There are independent sites such as OFCOM (& others) as well as the major network providers whose websites will indicate coverage in a particular area, and bear in mind reception inside is usually poorer than outside.
Now whilst any lack of update from Plusnet is not acceptable, it's not their doing regarding the delays in repair, and the issues with which were explained earlier in this thread. But in case you weren't aware, it's not Plusnet who have to dig up the road and repair the cable , it's BT Openreach. Every Communications Provider and ISP has to rely on BT Openreach for the lines from the exchange with the exception of Virgin Media Cable who have their own, in selected areas. So possibly apart from any "deal" and the ££ you won't necessarily be in a better position.
Also bearing in mind the extract of the bill posted above, I'm sure Plusnet will in any event ensure you are refunded for the relevant periods of no service and whatever other else they agree with you. But bear in mind if your Broadband is under contract still, then you will have cancellation fees as well, to offset against the cost of your "deal", so the "deal" might not be so good - especially if it ties you in with a mobile contract as well.
| Quote from: Townman |
........ however if BTOR do not provide that capability within their systems for CPs to provide facilities to their users, then their hands are tied. If I were running an operation, I would not want to pick up the cost of my supplier's failures - the cost of call diversion should be covered by BTOR under commercial agreement.
This is though easy to manage as there are facilities for the CP to set up call divert.
What does not exist AFAICT is the means to manage the 1571 service in the event of the phone line being down. It is a need and it is not facilitated by BTOR and thus CPs cannot offer it. There needs to be a change in service facilitation. .........
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I really don't know what you are on about here. Call Divert is a standard facility available on all BT WLR packages. 1571 is also a standard service (which I personally wouldn't have turned on or touch with a barge pole - but that's another matter). It is a very simple matter for any CP to contact BT OR and get call divert put in place, and to get a 1571 service turned off or on if required. It wouldn't actually be to difficult to have it left on with an EU's customised message if the EU preferred.
Unlike BT Retail, Plusnet do not offer Call Divert as a standard FOC service, but that hasn't stopped them from providing it FOC in individual cases where justified.
Plusnet have been asked to consider this being provided FOC as standard many times, but in any event they perhaps need to review procedures such that in cases where there is likely to be a protracted fault they check with the EU whether they want the 1571 service on or off and/or with a customised message.
