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Very satisfied feedback

johnstub
Newbie
Posts: 1
Registered: ‎16-10-2014

Very satisfied feedback

I would like to thank Zoe for her advice regarding my telephone problem and also for taking the time to explain a lot to me about upgrading to fibre optic.  I was very impressed with her knowledge and advice on both subjects.  I have been a Plusnet customer for 12 years or so and have always found your support staff very courteous, helpful and knowledgeable.
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,724
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Very satisfied feedback

welcome to the forums Smiley
glad to hear it went well for you.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Very satisfied feedback

Hi johnstub and welcome Smiley
Thanks for the feedback, I'll make sure that I pass this on to Zoe and her manager.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet