View My Broadband Usage

[#1]

Is this broken?  all I see is a message

Quote

Sorry, there's nothing to show at the moment. This might be because your account is new, or your usage has been reset for a new billing period. It can take up to 4 hours for your usage to show up - please try again later.

Was same when I tried yesterday as well.

[#2]

As far as I'm aware there's no issues with it.
I'll check with the relevant people in the morning.

[#3]

Well, I can access my usage but... I see large zeros for yesterday and today. What's going on?

[#4]

Quote from: Matthew

As far as I'm aware there's no issues with it. I'll check with the relevant people in the morning.

Thanks

[#5]

Yes it is broken , I have had no usage information since I joined last November and they can't fix it
for my account !
I seem to report this at least every month or so but it never gets fixed.

[#6]

Hmm looks all fine here, usage looks a little lower than expected however all the numbers are populated

[#7]

Quote from: MKen

Is this broken?  all I see is a message ...

You could try disconnecting from Plusnet using your router's admin interface, then reconnect again. This will start a new PPP connection which sometimes prompts VMBU to start recording again.
Note, this will not lead to missing usage being filled in, the current zeroes will stay as zero.

[#8]

Seems to be working now - though showing a couple of weeks of zero usage

[#9]

My ''view my broadband usage'' hasent been working since yesterday wednesday. First time it hasent worked in 6 years.
Just done an online chat about it, but not sure if she knew what i was on about. Still dont work. 

[#10]

I reported it as broken on 30th of June as mine went AWOL after my last billing period (19th) and not re-appeared since.
I was told they were aware of the issue and that it didnt matter because I was on an unlimited product.   I was also told that it had been broken for a while and  they would likely be doing away with VMBU all together.

Quote

Name removed - CSC Analyst 8:06pm, Tuesday 30 Jun 2015 Chat reference:4304833170 Description:Added to Problem 84083 regarding no usage showing.

So from that you can clearly see that there is a known issue with VMBU and they are aware of it.
I asked why there wasn't an SS about it, but the impression given was -  its broken but didnt matter and unlikely to be fixed

[#11]

I first had problems with it in November 2013 and it regularly crops as a problem on here.

[#12]

Not just me then! Just thought I'd take a look and found the message that either my account is new or it's the start of a new billing period, neither of which apply to my account. Not too much bother as it's unlimited but I was wanting to check how much bandwidth something had been using.

[#13]

I have had the same message since adding plusnet tv to my package

[#14]

My Usage monitoring stopped working 15 months ago and I first got the "were on it" statement then the same as Kitz "you don't need it anyway".  It wasn't this apathetic when I joined PlusNet 13 years ago.

[#15]

I've a feeling whether it works or not depends upon which gateway you are on. Until my gateway changed yesterday I was on pcl-bng02 and VMBU wasn't working. I'm now on ptw-ag01 and it is working.