WTH!
I know we're meant to have a 10 day settling in period, but seriously, trying to download 1 Gb of upgrades for my mac and at last look was 21 hours! Are you joking! I've had to log into my friends wifi, 53 mins download there! I can't get your own site to load the speed is so dire! 10 days of this and you seriously want full price! 
I couldn't get the BT speed test page to load. But you can have a result from thinkbroadband if you wish!
The address you posted is what you need to follow to find the router stats. The 192.168.1.254 bit is the address of your router on your own network - not viewable from anywhere else. If I follow your link, I get my router stats not yours. 
Here is what I get, by copying and pasting:
I realise that with such slow speeds, using the BT Speedtest will be painfully slow if not impossible, but please do persist in trying and waiting for it as long as it takes. Remember to ensure you do this when your computer is connected using an ethernet cable to your router (not WiFi), and make sure your computer isn't running anything else and there are no other computers online doing anything else.
HTH
Here is what I get, by copying and pasting:
Quote Uptime: 5 days, 17:32:06
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 5,333
Data Transferred (Sent/Received) [KB/KB]: 0.00 / 3.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 29.5 / 48.5
SN Margin (Up/Down) [dB]: 19.5 / 9.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 123 / 0
FEC Errors (Up/Down): 0 / 1,874,792
CRC Errors (Up/Down): 0 / 11,542
HEC Errors (Up/Down): 0 / 10,214
I realise that with such slow speeds, using the BT Speedtest will be painfully slow if not impossible, but please do persist in trying and waiting for it as long as it takes. Remember to ensure you do this when your computer is connected using an ethernet cable to your router (not WiFi), and make sure your computer isn't running anything else and there are no other computers online doing anything else.
HTH
The BT Speedtest wouldn't load, at all. It just timed out over and over again. My mac is connected to my friend's router so i can get essential upgrades downloaded, to use the laptop with an ethernet cable means perching on the stairs and as am disabled isn't possible. 
Can you reboot the router and then post those stats again please.
The key parts we are looking at are:
You are currently syncing at 160 which is the reason for the dire speeds. The noise margin and the attenuation say you should be syncing a lot faster. Something has caused interference which made it sync at the very low speed.
Could you describe your setup please. Is your router in the master telephone socket or an extension? What do you have in other sockets (any alarms or panic buttons)? Are they filtered? Are you using any telephone extension leads?
The key parts we are looking at are:
Quote from: carolej Bandwidth (Up/Down) [kbps/kbps]: 448 / 160
Line Attenuation (Up/Down) [dB]: 22.5 / 46.5
SN Margin (Up/Down) [dB]: 21.0 / 26.5
You are currently syncing at 160 which is the reason for the dire speeds. The noise margin and the attenuation say you should be syncing a lot faster. Something has caused interference which made it sync at the very low speed.
Could you describe your setup please. Is your router in the master telephone socket or an extension? What do you have in other sockets (any alarms or panic buttons)? Are they filtered? Are you using any telephone extension leads?
I'll describe my set up then reboot the router for the stats.
The router is plugged into the main socket, my landline is plugged into the micro filter there. No extensions are beng used. I have my laptop connected wirelessly, and the mac is...well connected to someone else's router and internet
That's it, nothing complicated or overly loaded I wouldn't have thought. Would be nice to get the mac connected too, it can't stay connected to my friend's net forever
I'll reboot now and see what I can get.
The router is plugged into the main socket, my landline is plugged into the micro filter there. No extensions are beng used. I have my laptop connected wirelessly, and the mac is...well connected to someone else's router and internet
That's it, nothing complicated or overly loaded I wouldn't have thought. Would be nice to get the mac connected too, it can't stay connected to my friend's net forever
I'll reboot now and see what I can get.
That looks a lot better. You need to keep the router connected 24x7 with no re-connections and the exchange will lift your speeds when it sees the line is stable. Given the size of the increase it should take much less than the normal 3 days it can take.
If you try a BT speed test now it should run I think - please post the full results (it needs to be the full test not the new beta).
If you try a BT speed test now it should run I think - please post the full results (it needs to be the full test not the new beta).
Yes I can see the difference myself. I tnd not to turn routers and stuff off, my mac is on 24/7 also, only the laptop gets closed for travelling!
Will do the speedtest, sorry I can't connect it to the ethernet, but is physically impossible for me to stand or crouch near enough to the router to do it
Will do the speedtest, sorry I can't connect it to the ethernet, but is physically impossible for me to stand or crouch near enough to the router to do it
I've set the profile on our side to 4500 to match the sync speed you're getting now, hope that improves things for you