Ok, I give up. Waiting TWO MONTHS for broadband, any type of broadband will do.

[#1]

Quote from: DelphGeek

Good luck and let's see what Plusnets complaints procedure comes up with. Already commenced.

Hiya - Chris has been working with me to try and get some traction on this over the last couple of days.
I'm afraid that using our complaints route is unlikely to yield any better results than what Chris is already trying (very hard) to do for you.

[#2]

Hi DelphGeek,
I've updated your ticket and I also left you a voicemail today.
Our suppliers have informed me that the dig work is taking place today. Has any work commenced today? I will be following this up later today.
Chris

[#3]

Hello again.
Absolutely typical. The only time Plusnet have EVER 'phoned and I was in a Dentists surgery with a ten year old Boy.
Thanks for taking the time to call Chris, sorry I couldn't take it. Very happy with your endeavors to deal with this. Unfortunately no sign of OperBreach therefore no change in speed. Download still at an unhappy 0.227 mb/s.
With regard to your colleagues mention of the complaints procedure, this was commenced in the vain hope that Plusnet, (my agent) would fire it off to B.T/OpenRetch ( your owners and suppliers)
I have never felt the need to complain about anything previously and do not do so lightly but 63 days from order to now....And still no sign of broadband let alone "superfast fibre"...where do I draw the line?
You might ask James to unplug his router for a week to see how it feels.
From your "suppliers" today..."An Appointment is already booked on this but due to an error on the system the fault reference has not passed". Incredible incompetence? Unintelligible junk?
Thanks again for your efforts Chris. Maybe you could get an even more elusive OpenLeech manager to call and see me, if they can find their way through the stacks of lies, complaints and no shows.
Keep up the pressure on our behalf Chris and thanks again for trying.
Here's a really revolutionary idea for B.T. / OpenReach, stop taking the money until you employ more engineers. Don't offer what you can't deliver.
Good luck.
Ian W. Delphgeek and Family.

[#4]

Hi,
I'm guessing that I am the James the unplugging the router comment was about.
I totally get your frustration - the only point that I was making is that by raising a formal complaint, this would give us no further room for escalation and Chris is already doing a great job to try and get things moving for you.  I was only saying that raising a formal complaint would not expedite the repair.
We can raise a complaint/feedback to our account manager about the work in general but again I'm afraid that I don't think this will result on your fault  being fixed any sooner.
I'm sorry if I got the wrong end of the stick.

[#5]

Update as of today (28 Sept 12:) Utterly incredible and unbelievable.
An Openreach engineer turned up today, unannounced and unexpected to test the line speed now that the external fault had been rectified.  Good job we were in huh.
Surprise! The line speed is as poor as ever because THE EXTERNAL FAULT HAS NEITHER BEEN FOUND NOR RECTIFIED. This has been passed to "second stage" for fixing but they have not fixed it and as far as we can tell have not been anywhere near the area for two weeks.
He was as incredulous as we were. "So why am I here?". He called the office a few times and tried to contact the engineer who had picked up the job at 11.00 this morning but then passed it back...the office have no idea what he is talking about and don't have the job listed.
Unbelievable.
As far as we can glean, the next invisible Openreach presence will be on Monday.
He has no idea which Monday. Happy new year everyone.
I really do despair at Openreach's complete incompetence and inability to do their job. Please send an Openreach manager to my home. I'd really enjoy talking with them. Re nationalise the bastards or at the very least, give them some competition. Oh sorry, government of the rich for the rich.
B.T own the infrastructure and therefore foster a "so what"  attitude to their customers. Including Plusnet who are owned by by the same parent company. B.T. If you don't like it tough. You have no choice.  I suppose we could always move home to be nearer the exchange.
So where do we go from here Chris and co. at Plusnet? You are surely as frustrated as we are. May we have our broadband now please. 65 days seems long enough.
Complaint. procedure...It's well beyond that now. I'm boiling.
DelphGeek.

[#6]

Hi,
Thanks for your time on the phone and I'm sorry that we're no closer to resolution.
As I mentioned, we're going to try and get your case accepted by HLE and I'll let you know when I have further news.

[#7]

Just to update, HLE have accepted our case and we should have more information at about 6.
I'll let you know what's going on on Monday.

[#8]

As per our phone conversation, I have updated your ticket and there will be some engineer activity today.
I'll update again as soon as I have further details.

[#9]

Hello again,
I know this must be starting to read like a 'blog so apologies.
Little to report. Still no broadband, still getting withdrawal symptoms, still waiting for someone to call us and say..."It's fixed".
As this is now with HLE, Higher Lever Escalation at OpenReach, I wonder if there is there a higher level escalated escalation? Where does it go from here I wonder?
And to be fair Plusnet people, it's taken over two months to get there. Even with your "connections".
There may not be anything illegal in your incestuous relationship with your suppliers/owners but it sure seems to feel wrong to a lot of people in these forums.
I am not alone.
Please keep me informed in any way you can and as seems to be being suggested, if we can't have fibre, can we have our old broadband running as fast as possible. Please.
DelphGeek and Family. 

[#10]

Hi,
Hopefully you heard from Chris earlier today?
Openreach have been working on some underground cabling and have found a "high resistance" issue with some cabling down a manhole (!).
They're hoping to get it sorted tomorrow.
I'm really sorry that this has taken so long.

[#11]

Wed 03 October 12: Openreach have been spotted in the wild. Or at least some Openreach blokes have been seen poking wooden sticks down holes.
Are they fault divining I wonder.  We hope and wait.
Thanks for keeping me updated Plusnet people. It really does help.
Keeping everything crossed that after 67 days, we will finally get........something resembling broadband. Not dial up.
Good luck to everyone.
DelphGeek and Family

[#12]

Quote from: DelphGeek

Openreach blokes have been seen poking wooden sticks down holes

Sorry couldn't resist:

[#13]

Thanks for your time on the phone and the updates to what activity has taken place.
As I mentioned I will push this back to our suppliers and I'll be back in-touch ASAP.

[#14]

This really is a bloody joke. I hope you have pursued that formal complaint DelphGeek because it will leave you in a much stronger position when it comes to compensation and also to be able to insist OFCON sit up and take notice because without such complaints this farcical situation isn't going to change. Open-retch or Out-of-reach whichever you'd like to call them seem to be one of the worst managed organisations on the planet. I'll wish you a happy new year now in the hope yours will be fixed by then and mine doesn't go wrong in the meantime.

[#15]

Hello World.
Latest update. On Thursday 04 Oct 12: Openreach engineer turned up unannounced. Good job we were in. He tried, my god he tried. He climbed poles, he replaced cables, he drove down to the village and checked connections in cabinets, he line tested from everywhere he could get to.
Unfortunately, by the time he had left, things were no better. In fact we lost all internet. This returned the following day at around 33k/b (less than dial up) He did however manage to identify where the fault was likely to be and isolated two relevant manholes where cables  needed investigating.
We expected activity in the area, but we have been here too many times to expect anything logical from Plusnets owners and major suppliers. B.T/Openreach.
Today (Monday 08) I saw an engineer at the main cabinet in the village again. Coincidence?  Will they eventually lower themselves into a hole I wonder. Especially as we appear to know which holes they need to get into!
Now at 74 days from order to now without fibre OR any form of broadband.
Commenced Plusnets complaint procedure on 25 September, (13 days ago) and as expected, have heard absolutely nothing back.
Thankfully Chris from Plusnet has been in touch on Friday and hopes that the dig will commence soon. We wait.
No broadband, nothing more to report. Bye for now.
DelphGeek and Family.