Was it a mistake to join Plusnet?

[#1]

We'll try our best to make you gruntled!

[#2]

Definition of GRUNTLE : to put in a good humour
Origin of GRUNTLE back-formation from disgruntle. First Known Use: 1926
You learn something new in this forum every day

[#3]

Well tigertim, I'm glad things look to be sorted, apart from horange of course, but I thought you said

Quote

Orange are sorted, not a problem

 

[#4]

Quote from: Anotherone

I thought you said Orange are sorted, not a problem

Orange are indeed sorted, I have credits on my account coming out of my ears. What I do need, however, is for PN and Orange to agree on the date that my contract ended/started so that I only get billed once. Whatever is agreed I will leave Orange with a large credit on my account.

[#5]

Quote from: Strat

You learn something new in this forum every day

I am impressed. I also will resist the temptation to ask if you have personal experience of the first use.........

[#6]

Quote from: Strat

You learn something new in this forum every day

Does that include lessons on how to get BTOR to remove digits?

[#7]

Hi,
Glad to see that you're back up and running, I've updated your ticket for you just confirming a few things.
Have a great weekend!
Chris

[#8]

Let's hope tigertim is now suitably gruntled - yes I Iearnt something new today as well 

[#9]

Quote from: Anotherone

Let's hope tigertim is now suitably gruntled

If this keeps up, I will be very gruntled.

[#10]

Hi there,
Right... you first connected to us on the 18th Jan, so the first order we placed *should* have notified Orange that you were moving away and that the MAC had been used. Having said that though that order was cancelled, I'm not sure how that affects the losing provider (if at all) but even if it does the second order which completed on Friday should have done the same.
Given that a different MAC was used for the order that completed on Friday, if you had to get that from Orange then I'd say Friday 15th would be your last date with Orange. We didn't inform them directly, but we have means of checking when a service was migrated away from ourselves and as this is tool is on our supplier's systems I'd find it very hard to believe that Orange weren't able to do the same.
Regarding the phone, not sure if you had that with Orange but that moved to us on the 1st February this year, and we have access to a similar tool for phone transfers as well, so the above applies there.
Hope that helps, I'll pop this same information on your ticket so it's recorded on your account as well.