Watch out for change of rules !!
....and? 
..........how come we missed the honey trap? - I like honey
I can't see any issues here though, terms & conditions change all the time, services can change all the time, and if you think that the Plusnet service runs on the BT network, well you shouldn't expect too much should you?
Everyone using the BT service will have this - it actually makes more sense at this time, most folks travel home from work, or are having tea or putting their children to bed, and who do you ring at 6am?
We're quite happy this year, Plusnet now provide us with a better price, so despite the price increases and the cuts, we're paying less We don't get much of a great Internet connection, and we've had the problem now since April last year, but with the likes of Adam, Bob, Matt, Ben, Mand & JoJo - who can complain? 
I thought they were / are called Plusnet?
..........how come we missed the honey trap? - I like honey
I can't see any issues here though, terms & conditions change all the time, services can change all the time, and if you think that the Plusnet service runs on the BT network, well you shouldn't expect too much should you?
Quote 3. Reduced the free evening period from a 'bound to catch you out' 7pm - 7am
Everyone using the BT service will have this - it actually makes more sense at this time, most folks travel home from work, or are having tea or putting their children to bed, and who do you ring at 6am?
We're quite happy this year, Plusnet now provide us with a better price, so despite the price increases and the cuts, we're paying less
We don't get much of a great Internet connection, and we've had the problem now since April last year, but with the likes of Adam, Bob, Matt, Ben, Mand & JoJo - who can complain?
Quote They should be called plusnet
I thought they were / are called Plusnet?
What ARE you complaining about? 
Strangely enough - Everyone increases their prices periodically.If you want to make lots of international calls there is the Talk Anytime International 300 for only £5 a month . A real bargain. less than 2p a minute. Or Skype (free)
And as for moving the free evening period, I feel you must be clutching at straws for something else to 'complain' about to beef up your post.
Also, I remember being informed of the set-up charge and deferal charge before i took out the contract.
C'mon, they're not as bad as you make out. It's just a knee jerk reaction.
]Better the devil you know!!
Strangely enough - Everyone increases their prices periodically.If you want to make lots of international calls there is the Talk Anytime International 300 for only £5 a month . A real bargain. less than 2p a minute. Or Skype (free)
And as for moving the free evening period, I feel you must be clutching at straws for something else to 'complain' about to beef up your post.
Also, I remember being informed of the set-up charge and deferal charge before i took out the contract.
C'mon, they're not as bad as you make out. It's just a knee jerk reaction.
]Better the devil you know!!
Quote I think they meant to leave out the L!!
Ahhhhh I seeeee
(heard them called worse............Beeeeeee Teeeeeeee) lol
Quote Basically a lot of stuff not free anymore as they claimed in the honey trap.
We've certainly not tried to pull the wool over anyone's eyes and we're quite confident that we've dealt with any changes to our terms, conditions or packages in a very transparent way by e-mailing anyone affected with 30 days notice. Also it is clear what you are signing up for as per the information displayed on our site.
I would dispute that Adam, Plusnet has a long, long history of burying important information on the depths of emails.
The email you sent out at the beginning of December should have looked something like this:
The email you sent out at the beginning of December should have looked something like this:
Quote Hello.
This email contains important information about the following aspects of your Plusnet service.Change of VAT rate from 4th January 2011 Change to off-peak hours for Home Phone users Processing fee for users paying by Credit or Debit Card Location of Call Centre
We're writing to remind you that the government is increasing VAT to 20% from 4th January 2011. But we're pleased to advise that we're freezing the price of our broadband services. So what you pay for your PlusNet Broadband Your Way Pro (Monthly Contract) package will stay the same. Champion.
We're also making some changes to our pricing and features for our Home Phone service. From 4th January line rental will be £11.99 a month and we'll no longer offer 300 inclusive minutes to our top 20 international destinations for customers on our Talk Evenings & Weekends call plan, or a 25% discount on our call rates to mobiles for customers on our Talk Anytime call plan.
Off-peak hours are changing to 7pm – 7am and our call prices are changing too, so please take a look at our updated call tariff for this important information.
If you pay your bill by credit or debit card, we're introducing a £1.50 processing fee from 1st February. This is to cover the extra cost of processing card payments. But there's no fee if you pay by Direct Debit. And your payments will be safe and secure, backed up by the Direct Debit guarantee. To check your payment method, just visit the Member Centre. It's really easy to set up a Direct Debit if you need one, you can do it all online.
We've made some changes to our Technical Support and Customer Services, so we wanted to share the good news with you. We're very pleased to announce that all customer enquiries are now handled in Sheffield. So if you do need to call, it's friendly folk in Yorkshire who are there to help 24/7..."
