Webmail Server Slowing

[#1]

Quite slow this evening - though not as slow as I've experienced in the past.
After opening a new tab from a link in an eBay "watch" email in my inbox and then pressing delete, I then went to the tab, read the pertinent section and deleted it, whereupon the next email still hadn't appeared. I then timed the next three - they took from pressing delete to the next email appearing - 10, 23 and 16 seconds. When webmail's operating at "normal" speed - i.e. the speed of most of the internet, I'd expect this operation to take 2-3 seconds.

[#2]

Web mail painfully slow.  It can take 30 seconds or more to load an email. Similar to save a draft or send an email.
Tried another PC and just the same so I know it's not at my end.
I tried Plusnet Assist email troubleshooting , but it says "no email account found".  So what have I been using successfully the last 6 months.
Any ideas ?
John

[#3]

horribly slow here - both to open webmail at all and opening a mailbox

[#4]

I'm clicking a button and switching to another tab until it's sorted itself out.

[#5]

I've been out for a meeting. Webmail is noticeably quicker now three hours later than it was early evening.

[#6]

Still like wading through treacle for me.
@Matt - Did networks spot anything?

[#7]

Nothing yet I'm afraid, unfortunately the gent who usually looks after the platform is off ill today so not sure it'll be investigated further though we will see. The reference is 79190, sorry I didn't post that earlier.
EDIT: Beg pardon, we've had an update - though it's not great news I'm afraid. We're in the process of replacing the webmail storage platform, which will take another couple of months to complete. Until that's all done I'm afraid there are going to be intermittent slowdowns. If at all possible we'd therefore recommend viewing via a client, and can only apologise to users who have to use the webmail platform itself. Really sorry about that.

[#8]

Some of us would view via alternative means,  if they were secure...    >:(::)
In their absence, webmail is the only viable option away from home.

[#9]

14 seconds just to open a 5k mail. 
Has been somewhat slower than usual for a few days, seems particularly bad today though.

[#10]

@Matt,
I am afraid I do not find any variation at all with loading Webmail from PN webpage and then entering the mail log-in, like others have found.  It is just as slow at any time with me.  I appreciate that PN are "in the process of replacing the webmail storage platform" and the task will take 2 months to complete.  It is just NOT FAIR to ask your customers to suffer the crawling webmail etc.  Surely, something can be done in the mean time. 

[#11]

Sorry chandu, if it could have been I'd have said so rather than posting what I did.

[#12]

Well I noticed there were several alerts in my webmail inbox for today's responses on this topic and it took TWENTY FOUR seconds to open one of them (4kb) in order to click through to here. It then took FORTY ONE seconds to go back to my email box to check the size and to advise there are 37 other emails in my inbox requiring attention...
EDIT - the reason I go through them in webmail is because I can more easily report Spam via there than other routes.

[#13]

Quote from: Matt

........ I'd have said so rather than posting what I did.

Can't you take it higher up with these posts showing frustration of your customers?

[#14]

Already done - I linked this thread in the problem raised and added the service IDs of everyone who's posted in this thread to it, so they're definitely aware. If there're any changes I'll let you know, but until then it's as I said above.

[#15]

I would just like to add my 'me too' to this thread.