Website problem with Manage My Mailboxes

procount · ‎21-09-2016

There is a problem with the Plusnet webpage that allows the creation of new mailboxes.

After logging into the member centre, select the following sequence:

Manage Account => Manage your Plusnet mailboxes => Mailboxes (tab) => ADD NEW MAILBOX (button)

At this point the black footer covers up all the necessary edit boxes to allow the new mailbox to be created.

It only happens on this Mailbox tab. If you select CREATE NEW EMAIL ADDRESS from the SUMMARY tab, it is possible to create a new mailbox. All the other tabs also seem ok.

MatthewWheeler · ‎01-01-2012

Hi @procount I'm sorry to hear this.

I've been able to replicate this on my own account so there's definitely an issue.

It's with our digital team to look into and we'll get it sorted as soon as possible

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

Townman · ‎22-08-2007

Resizing the browser window causes the content to re-render correctly. This is a long standing issue.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

procount · ‎21-09-2016

I tried resizing the window. It's a bit hit and miss as to how much of the window the footer covers. If I get it just right I can see the ADD button, but it doesn't look very good.