Well done Plusnet
First of all i should have posted at the time but i never thought to, so my bad. 
So having been with Plusnet for over a year (and the switch over was smooth and pain free) i had a cheeky look at the prices for new customers and noticed that as a new customer i could get unlimited fibre broadband with evening and weekend calls included for a couple of pounds less a month than the 40GB download limit i was currenltly on.
Well i though i'd give Plusnet a call and let them know, maybe they can match it for an exsisting customer.
I spoke to a nice lady and explained that i noticed that new customers were being offered a better deal on thier website (£2 off plus much more internet).
"Oh is this the £2.49 a month for the first 6 months deal that is on the tv at the moment?" i was asked.
"Erm, no" i replied. so i asked "Could i get that instead?" i chanced
"i'm not sure, let me put you thorough to someone who will know, hang on" came that repsonce.
Oh well i though this is going to be the end of this.
"hi there" came a happy intro from a new person. "I understand that you would like to take advantage of the £2.49 a month deal. sadly as an exsisting customer we are unable to offer you as its for new customer only"
"damn" i thought "worth a try"
"however i could instead give you the unlimited fibre broadband at (£6 off current price)......"
"pardon? i exclaimed. so better than i was after in the first place?"
"yep"
"Erm....ok, thanks"
"not a problem. Is there anything else i can do for you today?
So, there i was very happy with what had happened, customer service at its best. I was listened to and provided with a better option that the one i was after. No begging, pleading or threatening to leave. Then....a month or so later i was called by customer services
" Hi there Fordy101 this is plusnet. I am calling to talk to you about your service."
"o Oh i thought, They are going to take it away"
"we were wondering if there was anything that you would like us to do to improve our service for you?"
So i explained that i recently improved the package i was on and doubted that this could be improved on but i was happy to talk it over. Well after a short call i was offered an extension of the discount for another 6 months on top of the 12 i had already been given. Wow it gets better and better. I then get a call back not 5 mins later and was told that..
"there was a note on your account that i was to be offered the discount for a further 12 months at the end of the initial 12 months anyway, so why dont i just give you the discount for 24 months instead of the 12?"
On a rough calculation this has now saved me £144. Better than the saving of £48 that i initially was after or the saving of £97 that the new member discount would have given me.
I dont think that i can say how impressed i am more that the fact that i am recommending Plusnet to anyone that will listen.
Keep it up Pluanet. no nonsense indeed.
So having been with Plusnet for over a year (and the switch over was smooth and pain free) i had a cheeky look at the prices for new customers and noticed that as a new customer i could get unlimited fibre broadband with evening and weekend calls included for a couple of pounds less a month than the 40GB download limit i was currenltly on.
Well i though i'd give Plusnet a call and let them know, maybe they can match it for an exsisting customer.
I spoke to a nice lady and explained that i noticed that new customers were being offered a better deal on thier website (£2 off plus much more internet).
"Oh is this the £2.49 a month for the first 6 months deal that is on the tv at the moment?" i was asked.
"Erm, no" i replied. so i asked "Could i get that instead?" i chanced
"i'm not sure, let me put you thorough to someone who will know, hang on" came that repsonce.
Oh well i though this is going to be the end of this.
"hi there" came a happy intro from a new person. "I understand that you would like to take advantage of the £2.49 a month deal. sadly as an exsisting customer we are unable to offer you as its for new customer only"
"damn" i thought "worth a try"
"however i could instead give you the unlimited fibre broadband at (£6 off current price)......"
"pardon? i exclaimed. so better than i was after in the first place?"
"yep"
"Erm....ok, thanks"
"not a problem. Is there anything else i can do for you today?
So, there i was very happy with what had happened, customer service at its best. I was listened to and provided with a better option that the one i was after. No begging, pleading or threatening to leave. Then....a month or so later i was called by customer services
" Hi there Fordy101 this is plusnet. I am calling to talk to you about your service."
"o Oh i thought, They are going to take it away"
"we were wondering if there was anything that you would like us to do to improve our service for you?"
So i explained that i recently improved the package i was on and doubted that this could be improved on but i was happy to talk it over. Well after a short call i was offered an extension of the discount for another 6 months on top of the 12 i had already been given. Wow it gets better and better. I then get a call back not 5 mins later and was told that..
"there was a note on your account that i was to be offered the discount for a further 12 months at the end of the initial 12 months anyway, so why dont i just give you the discount for 24 months instead of the 12?"
On a rough calculation this has now saved me £144. Better than the saving of £48 that i initially was after or the saving of £97 that the new member discount would have given me.
I dont think that i can say how impressed i am more that the fact that i am recommending Plusnet to anyone that will listen.
Keep it up Pluanet. no nonsense indeed.
Hi fordy101,
Thank you for taking the time to post your experience!
I'm glad we were able to accommodate in this circumstance!
Thank you for taking the time to post your experience!
I'm glad we were able to accommodate in this circumstance!