Well...
As usual the winners appear to have been selected via a combination of methods, including respondents from a UK consumer survey of 5,620 adults (collected between 15th to 22nd December 2016),
So it wasnt a Big survey !!!! so out of 5620 customers what percentage are PN customers ?
On Isp preview their list of ISP = thanks mook 
6 pages of ISP roughly 12 per page so approx total of 72 ISP,s .
so if you divide the total number of 5620 customers by number of isp that is equal to 78 per ISP
so 78 PN customers Voted ?? dont say a lot 
@Anonymous yes was a Typo there are 6 pages of ISP,s 
@rongtw wrote:
so if you divide the total number of 5620 customers by number of isp that is equal to 78 per ISP
so 78 PN customers Voted ?? dont say a lot
For that, you need to assume that all ISPs have approximately the same number of customers 
Try a calculation apportioning respondents in proportion to total customer base (I can't be bothered 
)
Phil
@PeeGee same here i could not be bothered to find out ISP customer percentages , so just thought a average of such a small number of customers
and PN are not in top ten by subscription its possible the 78 PN customers are too many
@Anonymous wrote:
Well as Benjamin Disraeli is reputed to have said:
"There are three kinds of lies: lies, damned lies, and statistics."
My father always used to say
"Liars can figure and figures can lie"
I wonder who picked that small sample. Perhaps they should just have put polls on here. {But we are not trusted to have polls on this forum, Pnet might just find out how unpopular they really are}
But I guess what is more frightening is to begin to believe that there are WORSE providers that Pnet. 
I think if I really believed those votes I would stop using the internet altogether.....
@Anon - Well there’s the rub. The figures used are a tiny proportion of the true customer base for all of the ISP cited. Just like this forum, the views here are also from a tiny proportion of the Plusnet customer base. So does this mean that those that don’t post are indeed satisfied; well we all know the answer to that is no, but nor does it mean they are all dissatisfied either.
You have to take these awards and numbers with a lot more than a pinch of salt. For me, I give them no credibility whatsoever. If you ask the right people at the right time you’ll get the answer you want, unless of course you’re a pollster!
I base my choice of supplier on the level of service I receive, and to date I’ve had nothing that would really make me move provider. In fact my last recommendation went online yesterday and until things change for me, I’ll remain a customer and refer others to use their service.
@Anonymous wrote:
@Anon - Well there’s the rub. The figures used are a tiny proportion of the true customer base for all of the ISP cited. Just like this forum, the views here are also from a tiny proportion of the Plusnet customer base. So does this mean that those that don’t post are indeed satisfied; well we all know the answer to that is no, but nor does it mean they are all dissatisfied either.
You have to take these awards and numbers with a lot more than a pinch of salt. For me, I give them no credibility whatsoever. If you ask the right people at the right time you’ll get the answer you want, unless of course you’re a pollster!
I base my choice of supplier on the level of service I receive, and to date I’ve had nothing that would really make me move provider. In fact my last recommendation went online yesterday and until things change for me, I’ll remain a customer and refer others to use their service.
From my experience on Pnet I think they are a joke.
I am glad you are happy but understand and feel some sympathy for those of us having very bad experiences with Pnet. Including myself where in the last two months two MANAGERS have simply given out alternative facts because they simply have not bothered to read the notes by other employees. And pray desperately that you don't hit one of the many skid pads that Pnet seem to create.