What a pleasure so far from Plusnet.

[#1]

I would like to take a few minutes to say  a big thank you to the sales team (Jake) for a very smooth sign up so far. Switching from AOL which may i add is a very poor company! I'm now hoping plusnet provides a broadband service  like it does its sales/tech support.
Key features i liked about plusnets sales/tech support:
UK based call centres
Provides you with information that is clear and understandable
Friendly guys on the other end of the phone line
I will report back when my broadband goes live on the 22 of December with some intel on the service plusnet provide.
Thanks again plusnet for the service so far.

[#2]

Hi Alex,
Glad to hear that everything is going well so far.  Feel free to shout up if you have any questions or anything like that

[#3]

Thats been my experience since switching to Plusnet over a year ago.
These guys have the key to success. 
UK based
Read and understand your questions and provide a comprehensive reply
Fast - really fast response to questions 24/7
Simple, logical and understandable web site
No hidden product tricks
Open and honest.
I can honestly say I've been really well looked after since joining Plusnet , they easily outstrip the competition 
B4lamb 

[#4]

Have just switched to plusnet & so far all seems good - far better value than the other options I considered & not locked into a long contract .
wildly erratic download speeds so far from 0.6Mb/s to an indicated 9.2 Mb/s 
assume things will settle out shortly
simple wireless setup was a joy & the transfer was without even a minor hiccup

[#5]

what are you measuring that with?  unless you are on adsl 2, you max possible sync is 8128, giving a profile of about 7150,

[#6]

I'm 99.9% sure the 9.2Mb/s was some sort of error - was using the broadband test & diagnostics add on for Firefox
typical max for me on broadband has been about 5 to 6 Mb/s - I lose a bit due to cable distance from exchange

[#7]

I would ditch that test if I was you,  try the PN recommended test http://www.mybroadbandspeed.co.uk/  and also http://www.speedtester.bt.com/  can be a bit flacky at time, but if you have a line problem, you have to try and run it.  The name that they ask for is the same as you set the router

[#8]

Quote from: alex1937

UK based call centres

They didn't tell you about the call centre they have in Durban South Africa then?

[#9]

The call centre you have mentioned is for the Brightview customers, it is only when there is extreme loading on the UK CSC that a call will be diverted to Durban.
Shall we now keep this thread on topic?