What does 'Your questions' mean?

damole · ‎21-12-2007

I just wanted to look up an old support ticket (question) from last year and now I see that every there are 3 questions added every month for the invoice and bandwidth reset items. These are no my questions and make it very difficult to find the actual question I am looking for.
Can somebody please explain the logic behind this?
thanks
damole

Townman · ‎22-08-2007

Hi,
The 'ticket' (question) system records ALL contact or communication with you. Therefore billing and service changes are recorded there 'for the record'.
HTH

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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damole · ‎21-12-2007

I get that but when I click on a link labelled 'view your questions', I would actually expect it to show, 'my questions' and not a whole bunch of service/status messages even if they relate to my account. It's a poorly designed system and hopefully PlusNet will fix it one day. Sure some of the messages are listed of type 'service notice' but the invoice message are listed as type 'question' of which they are most definitely not.
--damole