Excellent news - Plus net have agreed to a compensation of £69.96 as requested. I am glad that the issue is now resolved to all our satisfaction, but suggest the following areas really need to be addressed:
1) Plus net need a far better support system for major faults such as this one; it is not good enough to offer no alternative form of communications, support etc.
2) Communications with Openreach are diabolical. With the communication systems available, proper updates from the engineers assigned are not impossible. The method of updates and requests is too passive; there is no chasing or hassling by plus net on behalf of its customers
3) Levels of compensation should be clearly set out so future faults do not waste so much of my time and your staff time. I agree each case is different, but some sort of framework would be helpful.
Thanks to Matt Taylor for shifting things along at the right moment.
Sorry, pierre_pierre, I don't agree. If nothing else, this post may give other customers an idea of what happens with major faults, and how compensation can potentially be worked out. Not sure how this causes antagonism; do you mean between customer and service provider or between other forum users?
A positive for Plus net is the case proves they are prepared to admit fault and compensate accordingly.
