What is wrong in these pictures ??
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What is wrong in these pictures ??
28-08-2014 2:05 PM
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www.plus.net/support/phone/index.shtml
www.plus.net/support/broadband/index.shtml
www.plus.net/support/email/index.shtml
www.plus.net/support/assist/help.shtml
www.plus.net/support/software/index.shtml?supporta=software
www.plus.net/support/customer_service/index.shtml?supporta=customerservice
www.plus.net/support/service/index.shtml?supporta=brandservice
www.plus.net/support/hosting/index.shtml?supporta=hostservice
www.plus.net/support/security/index.shtml?link=supindex_securitylink?supporta=security
There are more, I will leave others to report the rest
Re: What is wrong in these pictures ??
28-08-2014 2:27 PM
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We're honestly unsure what you're pointing out to us.
Can you elaborate please? We'll be happy to investigate.
Cheers.
PS is it that some of the headings aren't capitalised? Just let us know please.
Re: What is wrong in these pictures ??
28-08-2014 2:32 PM
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Posting several images without explanation is not only a waste of space, but you've also tied up someone from PN support trying to work out what on earth you're on about when they could have actually been doing some useful!
Re: What is wrong in these pictures ??
28-08-2014 2:33 PM
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www.plus.net/support/
Can you or anyone else spot what is the difference & what is wrong ?
A possible .CSS issue or similar ?
Re: What is wrong in these pictures ??
28-08-2014 2:38 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: What is wrong in these pictures ??
28-08-2014 2:38 PM
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1. Clearly state the problem
2. Explain which browser(s) you've tried
3. Confirm (if possible) if the problem exists on other machines
4. Confirm that you've flushed caches etc
FWIW The pages render fine for me in Chrome... No black backgrounds
Re: What is wrong in these pictures ??
28-08-2014 2:48 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: What is wrong in these pictures ??
28-08-2014 2:58 PM
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Not tried any other browser prior to the screenshots
As can be seen via latest screenshot,it does not happen an all pages,
I thought it would be visually obvious & self explanatory, that something is not quite right, & would not need a typed version
Yes The cache was flushed
Now checked with Firefox 31.0 & still the same
Checked with both Vista & Win 7 & still the same
@Jelv
How would that be the case on Two yes Two different browser(s) / Two different, Operating systems(s) / Two different machines one Desktop & one laptop ?
Re: What is wrong in these pictures ??
28-08-2014 3:01 PM
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It's not something we've come across before which leads me to believe that its something to do with how your PC is set up
Re: What is wrong in these pictures ??
28-08-2014 3:13 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: What is wrong in these pictures ??
28-08-2014 3:13 PM
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Quote from: jelv The only possible thing I could see was the black which suggested that the OP didn't try CTRL+F5!
I did use CTRL+F5 also CTRL+Shift+DEL
This is an odd one to say the least however it has only happened since approx 2 - 3 days ago, since I was last on those pages
Note:
No browsers / add - ons O/S, have had any updates etc since my last visit
Re: What is wrong in these pictures ??
28-08-2014 3:21 PM
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Re: What is wrong in these pictures ??
28-08-2014 4:19 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: What is wrong in these pictures ??
28-08-2014 4:36 PM
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Quote from: w23 <snip> 'nasty black bits' <snip>
Sorry do not know exactly what category to class this in (Rendering / .CSS / Flash / Java / Other)
Or
How best to explain the visual differences
Quote from: Superman911 Seems to be a flash issue on your PC, as the headings that are in black on yours are done through flash
I have looked into the possible Flash issue, Uninstalled the latest release for other browsers & reinstalled a fresh copy of the latest release & still the same
I have disabled flash & still the same
I have also tested with the previous version of flash & still the same
& of course I cleared the cache each time
I have disabled all add -ons still the same
I have tried only one tab open still the same
As stated above
This is happening with
2 x Different Operating Systems
2 x Different Browsers
2 x Different Machines
Re: What is wrong in these pictures ??
28-08-2014 4:38 PM
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Quote from: Townman Would have been a sight simpler if TORPC had spelt out what "it" is in this thread. I guess though that a bit of helpful explanation is too much of an expectation?
+1
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