Whats with the annoying survey
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Whats with the annoying survey
20-02-2019 4:06 PM
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So following a visit to the Plus.net support pages which ended up in a very frustrating live chat experience, I was prompted with a survey with a few questions.
One of these stood out as it asks you to "Describe Plusnet", and offers a choice from the following list :-
Great customer service
Goes that extra mile
Worth what you pay for them
A brand I trust
Straightforward and plain speaking
Credible broadband provider
Not one single negative option. Talk about a biased survey...
Re: Whats with the annoying survey
20-02-2019 5:03 PM
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How else are you going to get all those 'awards'
Re: Whats with the annoying survey
20-02-2019 9:50 PM
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It seems you can't do anything these days without being pestered for feedback in one way or another. It's getting to the point where I ignore most of it, unless the service, product or whatever has been truly exceptional or incredibly bad.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Whats with the annoying survey
21-02-2019 3:25 PM
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Re: Whats with the annoying survey
25-02-2019 9:21 AM
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Hi @buckleyp and welcome to the forums.
@buckleyp wrote:
So following a visit to the Plus.net support pages which ended up in a very frustrating live chat experience, I was prompted with a survey with a few questions.
Not one single negative option. Talk about a biased survey...
Thanks for letting us know, was this survey in the live chat window?
@gleneagles wrote:
How else are you going to get all those 'awards'
The survey results that we collect don't influence any of the awards we receive, we ask for the feedback so that we're able to improve.
Re: Whats with the annoying survey
25-02-2019 9:54 AM
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The only survey I'm able to find on live chat is this one, I'd be grateful if you could let me know how to get to the survey. Thanks for your feedback.
Question |
Answer Scale |
Overall, I am satisfied with Plusnet |
1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive) |
Overall, I am satisfied with the service provided by my Plusnet Chat advisor today |
1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive) |
I found Plusnet Chat easy and simple to use |
1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive) |
I got everything I needed from Plusnet Chat today |
1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive) |
If Plusnet Chat hadn’t been available today, what would you have done? |
Called Plusnet Attempted to find the answer on the site on my own Left the site without an answer Raised a ticket to Plusnet Tried again later |
Tell us a little about your Chat experience today |
Free type box |
Would you like us to email you a transcript of this chat? |
Yes/No + email free type box |
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