Whats with the annoying survey

[#1]

So following a visit to the Plus.net support pages which ended up in a very frustrating live chat experience, I was prompted with a survey with a few questions.

One of these stood out as it asks you to "Describe Plusnet", and offers a choice from the following list :-

Great customer service

Goes that extra mile

Worth what you pay for them

A brand I trust

Straightforward and plain speaking

Credible broadband provider

Not one single negative option. Talk about a biased survey...

[#2]

How else are you going to get all those 'awards'

[#3]

It seems you can't do anything these days without being pestered for feedback in one way or another. It's getting to the point where I ignore most of it, unless the service, product or whatever has been truly exceptional or incredibly bad.

[#4]

https://youtu.be/jY4tD2Hbg_A?t=70

[#5]

---

Hi @buckleyp and welcome to the forums.

@buckleyp wrote:

So following a visit to the Plus.net support pages which ended up in a very frustrating live chat experience, I was prompted with a survey with a few questions.

Not one single negative option. Talk about a biased survey...

---

Thanks for letting us know, was this survey in the live chat window?  

@gleneagles wrote:

How else are you going to get all those 'awards'

The survey results that we collect don't influence any of the awards we receive, we ask for the feedback so that we're able to improve. 

[#6]

The only survey I'm able to find on live chat is this one,  I'd be grateful if you could let me know how to get to the survey. Thanks for your feedback.

Question	Answer Scale
Overall, I am satisfied with Plusnet	1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive)
Overall, I am satisfied with the service provided by my Plusnet Chat advisor today	1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive)
I found Plusnet Chat easy and simple to use	1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive)
I got everything I needed from Plusnet Chat today	1-5 scale (1+2 Negative, 3 Neutral, 4+5 Positive)
If Plusnet Chat hadn’t been available today, what would you have done?	Called Plusnet Attempted to find the answer on the site on my own Left the site without an answer Raised a ticket to Plusnet Tried again later
Tell us a little about your Chat experience today	Free type box
Would you like us to email you a transcript of this chat?	Yes/No + email free type box