Where do I start?
I switched from TalkTalk PlusNet as things were pretty dire and PlusNet were recommended. Now I'm thinking most ISPs are all much of a muchness.
I can't even get into my online PlusNet account. It says my user name and password is wrong and they aren't.
The speed is also slower than with TalkTalk. I am well passed the recommended 10 days. But my emails take an age to send from Apple Mail client. You don't seem to support Apple Mail though I was assured you did (one of the reasons I switched from TalkTalk). But I can't change the settings on my email client. I have stuck with my TalkTalk email addresses because I am registered with so many sites under my two main email addresses. TT assured me I could keep my emails and so obviously I use their servers for incoming mail but I should be able to change the outgoing servers to yours. Also, some of my emails still going into people's spam. This was a problem I had with TT and one of the reasons I switched. You should be now dealing with this and letting me have control over spam emails. As is stands I have no idea how many emails have gone missing or into another's spam. Much of the time I end up using Gmail or iCloud accounts but shouldn't have to.
When I signed up to you, you also sent a protection package against malware etc but it could only be used by PCs. So how is that supporting Mac users? I tried to reinstall Rapport, which my bank recommends. But it's not showing in my apps or the menu bar. All in all, the switch has created even more problems than it's solved 
Hi there.
I'm sorry to read about your experience.
I can't even get into my online PlusNet account. It says my user name and password is wrong and they aren't.
Do you have this issue using a different device or web browser?
The speed is also slower than with TalkTalk. I am well passed the recommended 10 days.
Testing your line is showing your router in sync at 17mbps which is above your speed estimate of 13.5mbps.
Can you run a speed test here using a wired connection and let us know the results?
But my emails take an age to send from Apple Mail client.
I suspect this may be related to the slow speeds you're experiencing.
but I should be able to change the outgoing servers to yours.
That should certainly be possible. You'll need to setup a Plusnet e-mail address at www.plus.net/e-mail
Once created you should be able to use relay.plus.net as the outgoing mail server for your TalkTalk address.
Also, some of my emails still going into people's spam. This was a problem I had with TT and one of the reasons I switched. You should be now dealing with this and letting me have control over spam emails. As is stands I have no idea how many emails have gone missing or into another's spam. Much of the time I end up using Gmail or iCloud accounts but shouldn't have to.
As your e-mail address doesn't belong to us, due to the way this works, it's not something we can look into I'm afraid.
When I signed up to you, you also sent a protection package against malware etc but it could only be used by PCs. So how is that supporting Mac users?
I do apologise that Plusnet Protect powered by McAfee doesn't work for Mac users. There should be various free and paid for firewalls/anti-virus applications out there on the internet you could use instead.
Whilst we can't recommend one, I'm sure other users of this community might be able to.
I tried to reinstall Rapport, which my bank recommends. But it's not showing in my apps or the menu bar.
I'm afraid this isn't something we can support you with as it doesn't relate to the service we're providing you. Again, I'm sure other users of this community might be able to help.
Let us know how your speeds look on that test I linked above.
Thanks,
Anoush
No, I can't login on my phone either
Can you reset your password here and try again please?
Why do I need to set up a PlusNet emails account?
Because our outgoing mail server won't work without an e-mail component on your account.
You shouldn't need to use your Plusnet e-mail address, you'll just need to set one up.
Once you've done that, you should be able to use our outgoing mail server.
I don't use ethernet. We've always used Wifi and I switched to you with this in mind. I will check the speeds after I've posted this because it's so slow I have to wait a ridiculous amount of time for pages to load.
Using an ethernet connection will help us narrow down where the problem lies.
If this is not possible, I'd recommend tackling this from a wireless perspective by trying the steps here.
In fact I just had to restart my whole computer because of browsers not responding etc
This sounds like a problem with the computer I'm afraid.
I'm afraid that if your speeds are OK on one device but not another may indicate the problem lies with the affected devices.
Would you be able to connect your Mac into the router using an ethernet cable to see if the problem still occurs?
Hmmm. It was never this slow with TalkTalk and believe me there was a lot wrong before. While I accept that things are likely to be somewhat slower on a Desktop because I need to have many apps open, this doesn't account for all the problems. The one thing that's changed is my ISP and all other variables constant. So while I expect it to be a bit slower than the other devices named, it is noticeably slower so that I have to keep force quitting apps.
I've already said that the ethernet cable is too far from the router so no. And besides I have always used Wifi so I am comparing exactly the same situation with before PlusNet and after.
Also, nobody has dealt with my login issues. Tried contacting on FB page. They asked me to PM them. I did. But very slow response there too
