Who forgot to renew the license

Oldjim · ‎15-06-2007

http://www.mybroadbandspeed.co.uk/

KevinG · ‎05-11-2008

Given that it hasn't worked properly for years, probably best left to fade away.

Strat · ‎14-04-2007

A bit different....

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Chris · ‎05-04-2007

Thanks for flagging up, I've given someone a nudge internally about this to look into.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Townman · ‎22-08-2007

~~Seems that your 'nudge' must have been 'a firm prod with a sharp stick' cos it looks like it got fixed PDQ!~~
I looked no further than seeing that the expired licence issue had been resolved!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

bobpullen · ‎04-04-2007

Still erroring here (ref: 89422).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Oldjim · ‎15-06-2007

yup - Strat's error for me also
Is this latency thing a new check as I don't remember seeing it before

Anonymous · ‎31-12-2015

Me too, could it be down to the fact that my router doesn't respond to pings?

Oldjim · ‎15-06-2007

nope as mine does

bobpullen · ‎04-04-2007

Quote from: Oldjim
Is this latency thing a new check...

Yes, the underlying software has been upgraded (the version we were running previously is now end of life). AIUI, the box/network links etc. have also been bulked up and the caveat about it being broken removed.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Mal08 · ‎20-08-2008

Still not working here

wayyoung · ‎06-12-2014

Quote from: Mook
Me too, could it be down to the fact that my router doesn't respond to pings?

AFAIK, the PN Hub One doesn't respond to ICMP on the WAN side so I can't see how this would work?
Tony

SpendLessTime · ‎21-09-2009

Not working here either, latency test cannot connect to test server.
My router does work with Thinkbroadband Quality Monitor so "Houston we have a problem"

Ex - Plusnet Customer (2009 - 2023) now with BT

Anonymous · ‎31-12-2015

Quote from: misterTony
AFAIK, the PN Hub One doesn't respond to ICMP on the WAN side so I can't see how this would work?
Tony

I don't use the Plusnet Hub I use proper hardware.

See Sig.

wayyoung · ‎06-12-2014

LOL. Unfortunately I get an extra 2.5MB sync using the PN Hub compared to my W9980 so a no brainer for me to be using it, although it is painful!
My point being that it's a tool that PN customers cant use when using their PN supplied routers 😕
Tony
mav:quote