Why I have left Plusnet
Plusnet are indeed fortunate to have a number of customers with IT skills on these forms who are willing to help other customers with various software or hardware problems.
Their advice has helped me a number of times....so thanks guys.
@St3 wrote:
I think BT are to blame ... they made abig mess of their own company and now they doing the same here.... its only a matter of time before plusnet is almost as bad as BT.
That happened around 2009.. Keep up
It's finding a balance between a cheap service and the level of customer aggravation caused.
Eventually, the latter causes the exit of the customer.
One Year On
It's exactly a year since I made the post that started this topic - time to review progress. For some of the topics I raised the answer is pretty straightforward.
Unfortunately the thinkbroadband comparison tool is broken so I can't update that the graphs.
Here are the issues I raised:
IPv6
Zilch
Secure email
Zilch
New accounts system
Promises keep being made that it is coming, but no actual evidence of progress.
New Network
A painful transition, but they got there. However one of Plusnet's best features (the ability to prioritise different traffic types on individual lines without limiting the overall throughput) has now gone - possibly because they couldn't make it work on the new network.
Webmail and mail servers
A year ago I said:
The current large topic running on these forums (“Webmail - Extremely Slow”) was started in May and they are now indicating a solution early December.
Unfortunately they didn't say December which year - looking like it could be December 2018 at the current rate of progress.
Communicating with Plusnet
Still seeing the same promises that things will improve. A year ago I posted
For the last year or so, wait times on both the phones and chat have been totally unacceptable. This is coupled with the quality of the support when you do get through often being below acceptable levels. One thing I have noticed in recent months is a significant increase in the number of times the Help Team, when responding to complaints on the community forums, have had to apologise and feed back to CSC managers. Increasingly this is not a failure to understand or deal with an issue, but getting it completely wrong.
I've not noticed any improvement.
Technical knowledge of Plusnet
Is the failure to sort out webmail and to deliver the new accounts system a sign of the depth of technical ability at Plusnet? I have severe doubts.
Orders System
If anything we are seeing more issues such as failed orders not being picked up.
Pro Add-on
This now seems to be used as a fudge to get over issues caused by the withdrawal of traffic prioritisation. Asking people to pay extra to make it work the way it should in the first place?
Fibre Product Range
TalkTalk has upgraded all users from 40/2 so Plusnet has followed suit. Good that the ridiculous 40/2 is dead but not impressed with the way it came about!
Conclusion
Once I retire and no longer need to be guaranteed good support in the event of problems would I return to Plusnet? I did think that was a distinct possibility if they were showing signs of sorting themselves out - not much sign of that happening. They still seem intent on being a bargain basement ISP with all that implies.
BTW: Today I noticed some lost packet spikes at regular 30 minute intervals on my thinkbroadband broadband quality meter (it's not actually affecting me in practice). I contacted AAISP - but it took an abnormally long time for them to respond on the chat room - about 5 minutes. Within a couple of hours I had an answer back from them to tell me it was an issue they have raised with ZyXEL. Not only had their first line support been able to understand the issue I was raising but they had researched and come back with an answer. That's what I call support.
Just goes to show , that after 12 months Plusnet have Neither the Knowledge or intention to make any improvements 
Like has been mentioned in loads of Posts they just are just happy to rest on their previous awards 
@jelv wrote:
Orders System
If anything we are seeing more issues such as failed orders not being picked up.
Just seen two more today where the Plusnet system failed to place the order: https://community.plus.net/t5/My-Order/Ridiculous-amount-of-time-to-wait-for-activation-no-online-ch...
I swear it's getting worse!
Well I'm done, this DNS issue for an ISP is laughable. You won't get this rubbish with other ISP's. On to the next company for me
I've seen some pretty bad reports of provisioning failures, but this one caps the lot!
They are definitely getting worse! Someone should be taking ownership of this.
Edit: And another [-Censored-]-up: https://community.plus.net/t5/Fibre-Broadband/what-is-pulsnet-fiber-upload-speed/m-p/1501798
Provisioned on 40/2 and when he rings in the idiot in CS tries to tell him it is normal - he was getting 6 upload on Sky and BT.