Why can't I close 46571128?

[#1]

It's resolved, the status is Awaiting Customer response, but there's no close button - only I need to add more details.

[#2]

It's not open?

[#3]

If the ticket is opened by a member of staff then it can only be closed by us, this is so customers can't close certain tickets we need to keep open (debt chasing etc).

[#4]

So why does it say Awaiting Customer Response?
My last addition to the ticket made it clear the problem was resolved. How does it get closed?

[#5]

We can close it (which James has now done) or it'll close after 14 days automatically.

[#6]

Ta

[#7]

Sorry John, I thought you'd have twigged that I'd closed it for you

[#8]

Just me being a bit slow this morning!