Why does Plusnet insist on telephone contact when they already know I'm deaf?

[#1]

I may just do that. How Plusnet have changed in 2 years 
http://community.plus.net/forum/index.php/topic,118404.msg1024959.html#msg1024959

[#2]

Wow, this is truly shocking, and utterly ridiculous 

[#3]

Unfortunatly, as with all organisations, Plusnet probably won't do anything unless they have to.
The disability discrimination act is no more, replaced with the much more comprehensive Equalities act and it is through that that you should hit Plusnet with. I would suggest you seek some help with this however if you do nothing then someone else may suffer as a result. If Plusnet are forced into action then the results may be positive across the telecoms industry and beyond.
Bit until they are stung nothing will happen, unless a Plusnet cs rep can respond.
Even with a result through the forums what has happened can't be undone.

[#4]

Good information on the Equality Act here http://www.actiononhearingloss.org.uk/supporting-you/rights-and-benefits/disability-discrimination-a...

[#5]

From that site:

Quote

What is discrimination? The Equality Act protects you from various forms of discrimination relating to disability, and also discrimination and harassment: <snip> Failure to make reasonable adjustments is when you need a reasonable adjustment so you are not at a 'substantial disadvantage', but the adjustment has not been made.

[#6]

Astounding thing about this thread is that PlusNet have at no point offered any kind of solution or workaround. Just pointed out the rules, and a "thank you for your understanding".
It has been left to others to make suggestions. Do PlusNet not want this customer?

[#7]

Amazing isn't it! From the company that "Does you proud"! 

[#8]

With a short break at BE (due to plusnet traffic management of the time) I have been with plusnet for around 10 years. They used to be excellent for customer care - not just second to none, but so much better than the next best I had no problem recommending friends and family to use them. Currently I get £5 per month off my bill as a result.
That situation is long gone. I no longer recommend them. This thread would never  have existed in the olden days [/oldgit]