Why does Plusnet not reward loyalty

[#1]

Unless things have changed in the last few months, the contract start date with PN is the date your first service 'goes live', not the date you sign up.

[#2]

Most customers are happy if they feel they are getting what they paid for - unless they can see that other customers are getting the same thing cheaper!  Most companies are at fault her hoping that most customers will grumble but stay.  I take the "stay" approach but buy as little of the product as is necessary to satisfy my need.

I had a 50% deal with Sky for years but they dropped that to 25%. I dropped Sky Sports. BT sport as an app is however good value with PN.

I was going to leave Scottish Power but was told that (as an existing customer!) I could still get a new customer deal via Uswitch! This week it is house insurance.......

Fortunately I don't have to go out to work so I can take all the time I like to waste these companies time in exchange for the money they waste me!!  Hey ho.....

[#3]

I should have added to my comment - what is particularly daft is giving the customer a better offer AFTER they have left and gone somewhere else. This happened to a good friend with Scottish Power. Additionally my sister will be leaving PN after a long spell as she moved house and got trapped into a "high cost" rate.