Why hasn't anything been posted in Plusnet News

[#1]

For some reason , PN have decided to reduce upload speeds 😢
First they started with 2meg now they reduced 20mg to 10meg.
How long will it be before they reduce the 80/20 to 80/10 😕

[#2]

@Luzern I'll get back to you.

@maranello @billnotben @rongtw 40/20 isn't provided on a wholesale level. It makes more sense for us to provide a product that is provided at a wholesale level. It's probably better to move 40/20 people to 55/10 as opposed to 40/10 as they then at least get an increase in download in exchange for the upload they're losing.

People that were moved from 40/20 to 40/2 were simply being moved to the product they signed up to. Granted a couple have been capped in error, but when these have been brought to our attention (and checked to confirm 40/20 is what was signed up for) we have corrected these.

@RobPN We do advise in the comms we've sent out that as this is a detrimental change, affected customers can leave without early termination fees.

[#3]

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@maranello @billnotben @rongtw 40/20 isn't provided on a wholesale level. It makes more sense for us to provide a product that is provided at a wholesale level.

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So is 52/10 a wholesale product, and if so, will it be available as a new Plusnet product?

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@RobPN We do advise in the comms we've sent out that as this is a detrimental change, affected customers can leave without early termination fees.

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The line increase is a detrimental change, so will everyone still in contract who signed up to a fibre and phone package also be allowed to leave without termination charges?

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[#4]

@Luzern - Ok, so your package is a bit of a niche scenario. You signed up to the package you're on now, prior to solus pricing being introduced. Although the package you're on does now have solus pricing of an additional £2.50 (Increasing to £3.50) you won't be affected by this unless you change package.

Some really old packages such as the 'broadband your way' packages never actually had the solus pricing added, so they would stay the same.

[#5]

This thread is getting way off topic here but...

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@maranello wrote:

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@maranello@billnotben@rongtw 40/20 isn't provided on a wholesale level. It makes more sense for us to provide a product that is provided at a wholesale level.

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So is 52/10 a wholesale product, and if so, will it be available as a new Plusnet product?

55/10 is the wholesale product.

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@RobPN We do advise in the comms we've sent out that as this is a detrimental change, affected customers can leave without early termination fees.

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The line increase is a detrimental change, so will everyone still in contract who signed up to a fibre and phone package also be allowed to leave without termination charges?

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Any affected customers will receive notification of the line rental increase and can leave without termination charges.

[#6]

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@HarryB wrote:

... does now have solus pricing of an additional £2.50 (Increasing to £3.50) you won't be affected by this unless you change package.

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@HarryB Can you please point me to where it says the £2.50 payment for not having PN phone is increasing to £3.50, as I can't see any mention of it on the page I've been looking at ( https://www.plus.net/#priceChange2016 )

Presumably if the charge is going to increase and I was to upgrade from 40/20 to 80/20 after that date, that would count as a package change and I would be charged the higher rate? (I do not have PN phone)

[#7]

In the FAQ.

What changes are you making to Broadband?

Unlimited Broadband only (broadband without home phone) will increase by £1 from £12.49 to £13.49 per month (otherwise from £19.99 to £20.99 per month for customers in non low-cost areas).

Apologies for any confusion, it shouldn't effect your fibre package, it's only the solus pricing on ADSL packages.

This would also apply to Value and Essentials (Solus) packages. Those two aren't mentioned in the FAQ as we no longer offer the packages, however the affected customers will be notified in their

[#8]

This is rather silly

A new customer signing up before the 1st Sept will have a get out of jail free card as it states - for example -

Unlimited Broadband when taken without Plusnet line rental

• With a 12 month contract: If you live in a low cost area it costs £12.49 a month. If you live outside one of these areas it costs £19.99 a month.

[#9]

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@HarryB wrote:

In the FAQ.

What changes are you making to Broadband?

Unlimited Broadband only (broadband without home phone) will increase by £1 from £12.49 to £13.49 per month (otherwise from £19.99 to £20.99 per month for customers in non low-cost areas).

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@HarryB Thanks for pointing that out - I'd only searched for '3.5' on the page. 

[#10]

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@HarryB wrote:

In the FAQ.

What changes are you making to Broadband?

Unlimited Broadband only (broadband without home phone) will increase by £1 from £12.49 to £13.49 per month (otherwise from £19.99 to £20.99 per month for customers in non low-cost areas).

Apologies for any confusion, it shouldn't effect your fibre package, it's only the solus pricing on ADSL packages.

This would also apply to Value and Essentials (Solus) packages. Those two aren't mentioned in the FAQ as we no longer offer the packages, however the affected customers will be notified in their

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This is academic, as ATM changing to fibre has low priority. Do I understand correctly that taking another ADSL package invokes Solus, thus making a change to fibre relatively less costly?

[#11]

Comment from Kitz Forum is poster correct?

Prices are changing as well, but bizarrely from my quick read of the changes it does not look like PN are making the 55/10 package available to anyone except those on the old 40/20 package.

[#12]

Yes.

The 55/10 (actually 52/9.4) is only for customers on the legacy 40/20 who are all being moved en-mass across to it on 1st August 2016.

It is not for sale to anyone.

[#13]

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@Chris wrote:

TBH, that board is empty. I don't know what the intended use is for it, nor how it differs from Announcements. Looking back last year I can't see we posted in either of those boards about price changes either.

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WHAT!!!!!! You just have to be joking, after all the discussion that took place on Staging about providing a post with the information, and a link to a discussion thread

[#14]

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@Chris wrote:

I have made the suggestion that we remove/merge it with another board (maybe change Service Status to Service Status and Announcements), I can't see that meaning we'd bring back any previously removed boards and TBH that's a conversation we've had/having elsewhere.

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@Chris That's a stupid idea   I suggest you go back to the Staging site and have a good read And if you've made such a suggestion, why haven't you mentioned it over on Staging? Is it now Plusnet's intention to completely destroy this Community by doing everything behind closed doors and not telling us a thing, or discussing ideas with us. Well you are already well on the way