Why the delays in answering phone support?

[#1]

probably what he meant was that part of the Plusnet system said that you were on ADSL

I would give it another try and don't accept any guff about training periods and make sure you emphasise the BT IP Profile

[#2]

I think that I'll leave it until tomorrow now when the line will have been active for 24 hours * their systems should have been updated by BT.

It's my understanding that any training period just involves tweaking the line speed e.g. initial speed is 60Mbps & then settles down to 55-65Mbps & that there is no way that an initial rate will miraculously treble or quadruple during the initial training period. It's so frustrating when something is clearly wrong that all they do is read from the script & recite this garbage about a 10 day training period.

[#3]

If you are on Fibre there is no training period

[#4]

So basically I am just being fobbed off with a bullsh!t excuse for an obvious line fault?

[#5]

It's possible you are being told it's a Provisioning fault because one part of BT's systems seems to have you on fibre but another says ADSL Those two systems need to be reconciled which I believe is a Provisioning task.

Whilst what's holding your download speed back is an incorrect setting for current line speed on Plusnet's systems possibly it needs that conflict resolving (by Provisioning) before agents can change it.

Sorry, just guessing, but what you are being told could well be correct, though a clearer explanation would help.

[#6]

I'm surprised that there has been no CRT touch here recently.