Wife Can't Report Fault as not authorised!
Quote from: lucerne I understand why there is reluctance to give out info, and in most cases the public take matters no further, unaware that a lot of supposed hush hush matter is actually in the public domain.
I'm sorry I don't understand this ruling at all.
With a big salary for being a company director should go accountability for the decisions that those directors take. If they aren't willing to be publicly accountable (in their own member forum for heaven's sake) for their decisions then this suggests they only care about taking home as much money as they can to build the next swimming pool or fabulous new kitchen or buy their next yacht and absolutely nothing else.
In essence this amounts to one bad and unnecessary decision about who can report defective service on a broadband line (only the account owner even if they are away from home or ill and so not able to be contacted) followed by another one that we should also not know who at Plusnet took that bad and wrong policy decision.
I see this topic of authorised users was also raised in this forumback in April 2013 in the thread at http://community.plus.net/forum/index.php/topic,113592.0.html/ and there was also an abusive and completely wrong misuse of the definition of an authorised user by Plusnet staff revealed in this December 2014 threat at http://community.plus.net/forum/index.php/topic,134634.0.html/ Despite that Plusnet still goes out of its way to make it as hard as possible for relevant persons in a household to be made authorised users or removed from that position by not putting the ability to add or remove such persons from an account online and by not sending customer account owners periodic emails (eg every six months) reminding them to check online that their list of authorised users is still correct and up to date.
I also do not believe there is anything in the current Plusnet customer terms and conditions referring to authorised users and/or how they are created or maintained by the bill paying customer.
You are confusing "interpret" with "apply" and picking a fight with someone who doesn't deserve it.
Quote from: Capvermell petty and stupid in the extreme to interpret the forum rules
I have very strong views, similar to yours in many respects, about the way the DPA is "abused" by organisations (and I have commented here on it before), but you are doing your case and personal reputation no good by throwing unsubstantiated abuse at Strat who really deserves an apology from you.
Take a chill pill and come back tomorrow.
@ Capvermell
Congratulations: you've succeeded in totally derailing a perfectly valid discussion. If you'd just quietly changed the post to have the positions as I suggested to you that wouldn't have happened.
Congratulations: you've succeeded in totally derailing a perfectly valid discussion. If you'd just quietly changed the post to have the positions as I suggested to you that wouldn't have happened.
Quote from: jelv Congratulations: you've succeeded in totally derailing a perfectly valid discussion. If you'd just quietly changed the post to have the positions as I suggested to you that wouldn't have happened.
And you jelv with clearly absolutely nothing better to do in your life than make no less than 22,000 posts in this forum (a clearly very serious level of internet addiction indeed) and score as many points off other forum members as you possibly can to show just how clever you are whenever you possibly can (presumably because nobody back at home ever gives you that recognition in life) would I suppose always be right?!
At the end of the day Plusnet's current position about who can report defects in a household utility service is simply quite absurd and that needs to change. Plusnet can still always protect the bill payer by only agreeing to allow a chargeable Openreach visit after they have spoken in person to the account owner and used various passwords and other data unique to the user (rather than other household members) to establish that the visit is only happening with their consent (alternatively an authorised user could also be allowed to request a chargeable BT visit themselves subject to them providing their own card details in advance to pay for it if Openreach decides the fault is in the customer's own internal wiring). But Plusnet don't have to restrict all initial reporting of a fault and updates on its investigation only to the bill payer when that bill payer could even be away from the home address on a 6 month secondment.
The whole current setup at Plusnet with them having hidden all the ways to create a new support ticket as deeply as they can in their help wizards and having half hour or more long calling queues (nearly all the time except from 1am to 6am) that undoubtedly cause at least 90% of potential complaint makers to give up just smacks of the most cynical BT or TalkTalk style management approach to customers where the company is simply engaging in cheating its user base by making it near impossible to log a complaint to make their complaint stats look low and also keep their support staffing costs to a minimum by limiting the number of complaints that are in the system and that have to be investigated.
The BT Group (of which Plusnet is now such a deeply embedded and also increasingly profitable secondary internet service division) simply isn't interested in happy customers but only in grabbing as much market share as it possibly can as fast as it can and also forcing up prices as often as it can through cynical steamroller style marketing campaigns.
