@Anoush As usual, the phrasing of your response, indicates that you are "not a user"... you are not thinking of how the user would actually use the website.
You, as a Plusnet Staff, understand very well the organisational setup, and which department deals with what problems... so it is easy and trite for you to say the help& support page to be useful... ( as if that solves the problems)...
obviously, from a customer point of view,... and isn`t that what point the website should be designed around......
, it is not as "helpful and support ful"... as it should be, otherwise there would be no complaints about it.
this "attitude" from Plusnet staff, belies the advertising, that "we will do you proud" and it does not support the other advertising slogan... Best Customer Service ...
especially when you look at the feedback reports from customers, we are STILL seeing the same complaints, over and over again, and the same responses.... "we are working on it.... and we will get there.... give us time "..
excuses... excuses excuses...
but no real progress even though we have "given you time"..
. those complaints should have been FIXED years ago,. so that by now, there would be very very little to complain about, and much less time wasted by customers hanging on phones to get those age old problems sorted...
which, if they had been sorted, would have meant a reduction in the number of recruits and training expenses for the company as a whole.
Having done all that.... you could rightly claim to have "done us proud"... and given the "best customer service"...
