Hi Poppy,
A warm welcome to the forums. Sadly your experience is more common than it ought to be. BT Oenreach (plusNET's suppliers who own and manage all of the wires and equipment) are notorious for not turning up and / or doing work on time. Sometimes appointments do not 'take' properly in the ordering system. What has happens in your case will need answers from PlusNET staff.
The industry is plagued by BTOR failure and seems powerless to control BTOR behavious. Whilst the issue remains a BTOR delivery issue, you are going to face the same issue no matter which supplier you pays your money to. I have a line order still outstanding from 21 May. Triming a tree is the cause of the delay - I was told yesterday that the reason for the continued delay (even after several letters to CEOs) is down to
one individual refusing to cooperate.
Your solicitor might be capable of getting you out of your PlusNET contract, however I'm starting to believe not not even God himself can make BTOR do installations any quicker than they determine they will ,,, or won't.
Hope yours is soon sorted.
Kevin
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
