Worst company and customer service I have ever experienced
They ceased my phone line without informing me! Another company was trying to take over my landline and no one informed me (apparently the ''automated system'' failed so i did not get notified and neither did they so that company was just allowed to steal my number).
After waiting for half an hour for someone to pick up the phone, they said that the particular department I had to speak with was closed so they would give me a call the next day morning/afternoon.
The next day no one called.
I phoned them to see what was happening and after half an hour I finally got to speak to someone. That person transferred me to another department (who picked up after half an hour). This person then decided to transfer me to department number 3. Before this happens, I ask ''am I going to be on hold for half an hour?''
He says ''no, just 2 minutes''
Half an hour later person in department number 3 picks up. This person transfers me to department number 4 (is anyone at plusnet competent enough to deal with something them self or know what they are doing?)
Department number 4:
I have to explain AGAIN that my phone line was ceased without my consent and my broadband was cancelled and give my username and password AGAIN.
this person tells me that I have to pay a fee to re-setup my account.............REALLY???????
WHY SHOULD I PAY A FEE BECAUSE THE ''AUTOMATED SYSTEM'' FAILED AND PLUSNET LET ANOTHER COMPANY STEAL MY NUMBER????
DONT SIGN UP WITH PLUSNET FOR ANYTHING UNLESS YOU REALLY ENJOY 2 HOUR PHONE CALLS OF BEING ON HOLD AND BEING TRANSFERRED TO DIFFERENT DEPARTMENTS BECAUSE NO ONE ACTUALLY KNOWS WHAT THEY ARE DOING OR WILL FORCE YOU TO PAY FOR THINGS THAT PLUSNET SCREWED UP.
