Wrong number provided

Waiting6weeks · ‎26-05-2014

I've been waiting six weeks to get connected and now discover that the home phone number given belongs to someone else and I still have no landline or internet. Not impressed!

Townman · ‎22-08-2007

Hi,
Welcome to PN and the forums. PlusNET staff - Digital Care Team DCT - are only present in the forums during office hours. Consequently you might not see a response from them until at least Tuesday.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

chrispurvey · ‎13-07-2012

Hi there,
Sorry to see you're not connected yet, it seems there's been an issue with a crossed line. I can see that we've got an engineer booked in for next week to resolve this.
We'll also make sure you're refunded for this downtime.
Please let me know if you've any questions or issues prior to your visit.