Yet another disgruntled customer.

[#1]

Just to let you know someone is dealing with the complaint now and will reply back to the original ticket  76717657 soon.

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With that in mind I'll make sure we refund the bill when the direct debit has cleared and I'll take a look at a different strategy for dealing with this issue otherwise we'll keep hitting the same issue each time we come to bill you.

I'm sorry I haven't got back to you yet regarding this yet.
The only way we'd be able to apply the 2 remaining £14.99 discounts would be by removing all the discounts (i.e the ones I've mentioned plus the 12 remaining £7 discounts remaining and reapply the total value of all the discounts at £9.50 per month over 12 months.
I'm not sure if you want me to go ahead with this straight away or wait for the outcome of the complaint you've raised first so please let me know and I'll deal with that particular issue for you.
Adam

[#2]

"The only way we'd be able to apply the 2 remaining £14.99 discounts would be by removing all the discounts (i.e the ones I've mentioned plus the 12 remaining £7 discounts remaining and reapply the total value of all the discounts at £9.50 per month over 12 months. "
But the £7 discounts don't seem to be working anyway. How can they be removed when they are apparently not in place? That's been the problem along with the missing LRS application issue.
It was all working on the 1/8 and 1/9 bills and then, for some reason, it all went downhill.
Ticket 76722941 has had an initial response but the person involved is going to speak with you (Adam) tomorrow. He is baffled as to what's happened and advises the contract has been removed and I'm free to leave.
I know the monthly sums involved are not exactly large but it's the annoyance at seeing the incorrect bill with figures contrary to those agreed and already paid. Then having to 'phone CS and/or COT to arrange the refunds. Then waiting for the refunds to materialise. Plus venting frustrations on here!
Hang fire for the time being, we'll await the further response to ticket 76722941.

[#3]

Hi there,
I'd suggest I sort out what I've advised re your discounts not as the person dealing with your complaint is waiting for me to resolve that before responding so that would obviously mean you waiting for us to make a move and us waiting for you which would only lead to nothing happening.

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But the £7 discounts don't seem to be working anyway

If they don't work I'll deal with that for you and the refunds as this has developed into a rather multi-faceted issue I don't see the point in getting other departments involved in fixing this.

[#4]

Thanks, I have responded to ticket  76722941 and will wait for a reply to that before deciding my next step.
Yes, I agree with your suggestion re the discounts (£9.50 for 12 months) and for you to apply them but please don't do anything just yet until the ticket is updated.
Edit to add - Yes, please go ahead and apply the the discounts per your suggestion.
Hopefully this long thread can then be brought to a close.
My 1st December bill could be interesting though!
Thanks for your help and patience.

[#5]

Quote from ticket 76591556 relating to the discount not applied to 1st Nov. bill. " I'll make sure this is refunded after the bill clears and I'll look into another way of dealing with this issue for you."
The bill is more than cleared and is "Fully Paid". There is no "Account Credit" showing so it looks like the refund has not been generated.
Therefore, I'm off to pastures new.

[#6]

Quote from: newagetraveller

Therefore, I'm off to pastures new.

A&A are pretty good and Eclipse were good for me (and customer service) but they are really the only two I'd spend money with again.
*Edit - apart from Plusnet of course - I'm happy with them and not planning to go anywhere unless something serious happens.

[#7]

Quote from: newagetraveller

Quote from ticket 76591556 relating to the discount not applied to 1st Nov. bill. " I'll make sure this is refunded after the bill clears and I'll look into another way of dealing with this issue for you." The bill is more than cleared and is "Fully Paid". There is no "Account Credit" showing so it looks like the refund has not been generated. Therefore, I'm off to pastures new.

Sorry to hear that, I can see the discount has been applied for future months and I've also refunded the missing discount from your previous bill.

[#8]

Thanks. It's such a shame that I had to prompt again. I really did think and hope everything was finally sorted out. Obviously not.
Will I still be able to access my account after the move on the 25th? I'll need to check the final bill very carefully!

[#9]

You should be able to yes, if you've any issues then give me a nudge and I can get that sorted.

[#10]

After receiving and using the MAC the potential new provider made a mess of my order which has been cancelled.
So it looks like I'll be staying where I am!
A very helpful PN CS agent has hopefully re-activated everything to as it was but could one of the forum reps check and confirm that the 12 discounts agreed with Adam Walker have been applied to the account?
Also, I suspect I owe PN £3.40 which has been credited as an overpayment assuming my migration was to take effect on the 25th. Would you check this please?

[#11]

The discounts are applied for the next 12 months.
The £3.40 hasn't been generated on your account yet , it still may though.

[#12]

Plusnet - i.o.u. £3.40. 
Credited to my bank account this morning. Not bad going, only took 12 days!

[#13]

Give over! Yes, you've had a problematic time. Now try to enjoy life!

[#14]

I will, no doubt, "give over" if my 1st December bill is correct.

[#15]

Would one of the DCT please check my 1st Dec. bill?
It's been configured to my advantage! Line rental has not been applied.
I could just "give over" and say nothing though if that is preferred?