You have my sympathy. I have been suffering almost as badly.
23rd December my line goes down. Or rather, I have no dial tone, no ability to make incoming or outgoing calls and no router sync at all, but when people called my number, it rang in a house 1.5 miles away and closer to the exchange.
No broadband or internet over christmas which is fun when daughter gets a new tablet and no internet connectivity to use it!
Thank goodness for Three and their 4GB tethering alowance on their mobiles which myself and my wife have
Engineer cant come till the 29th due to Chistmas.
After the normal threats of £50 bills if the fault is in my house, Engineer turns up on the 29th
A quick check of my faceplate, oscillator connected and about an hour out of the house he comes back to say that the fault is underground near the exchange and is a crossed line (well I would never have guessed that)
Lots of toi-ng and fro-ing and a 7 day wait between booking an engineer and them turning up and finally, on the 17th January I have phone and broadband again so 25 days with no service at all
Just when I think all is well, I get home today to find router synced but no internet. There are also three messages on my answerphone, all for the person who lives at the house my line was crossed up with in December
At this point I didn't know about the BT outage. I do get Plusnet service announcement emails which I pick up on my phone so, had they announced the BT MSO, I would have known about it but it took them till after 7pm to send a message about that.
Whilst working out what has happened, my phone rings, and its a person wanting to speak to the lady who's line I was crossed up with in December. When I explain who I am he says "So they've done it again then, well aware of the near month we were in that situation.
So, at this point, connected back to my trusty mobile and having waited for nearly 30mins on the phone to no avail, I try the online chat and get though to an operator. I try explaining my issue and am told that BT line test tools are down (still no mention on the service status at this point)
I explain that the fault is a crossed line and the same fault as had only been fixed 17days ago
I am told that without a line test a fault cannot be raised.
I give the ticket number of the old ticket but still told that a fault cannot be raised until the BT systems are back online.
So here I am again, with a line crossed with somebody else, no fixed line broadband and I cant even get a ticket raised about it.
Frustrated doesn't even start to describe the situation. I have had six weeks of no phone or broadband in summer 2015, 25days with no phone or broadband December 2015 to January 2016 and now it' is down again.
