You are joking - right

[#1]

72 hours before a fibre fault is even escalated to BT. 7 working days repair time target (currently not met). Yes I really feel that you are doing me proud.

[#2]

I've never had to wait that long for a fault to be reported, last one was "fixed" in less than that.

[#3]

I hope the Digital Care Team spot this and expedite on your behalf!
This the best place to raise faults - the ticket scheme is too slow to acknowledge and deal!

[#4]

it's up to 72 hours for PN to perform their initial checks and pass the fault on..

[#5]

But, if it takes the ticket system 3 days to see the ticket and then 72 hours to test that just isn't good enough!

[#6]

It the 72 hours thats getting to me. Last time I had a line fault they tested while I was on the phone and logged a bt call there and then. BT were on the case and reconnected in less than 8 hours.

[#7]

Andym4,
I've asked for this thread to be merged with this thread as they're both to do with the same thing - http://community.plus.net/forum/index.php/topic,127454.0.html
EDIT: I'll post further updates regarding your fault on this thread instead of on - http://community.plus.net/forum/index.php/topic,127454.0.html

[#8]

Hj Linn
yes the modem is plugged into the master socket & switched on

[#9]

Andym4,
Thanks for getting back to me. We'll need to arrange for an engineer to visit - can you confirm your availability over the next few days so that I can get this booked in for you?

[#10]

Thanks for getting back to me on the ticket.
The engineer is confirmed for 23/05/2014 between 8AM and 1PM. Hope this is resolved for you tomorrow.

[#11]

BT engineer duly arrived at 08:00 - connected new modem - all resolved by 08:10.
Thanks Linn for getting the ball rolling yesterday.

[#12]

You might want to change the title of the thread - if you can.

[#13]

You can't but I can - just drop me a PM or post on here the new title if you want it changed

[#14]

@Jim
I've wondered frequently, whether adding a "Solved" button would be a good addition to the forum.

[#15]

Way beyond my pay grade I fear
However - having seen how it works on the Scan Forums I would be very wary of it