activation fees

[#1]

We've advised of the costs we charge above?

[#2]

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@Oldjim wrote:

why don't you actually check the actual Openreach charges which is where it starts https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPrices.do?data=63iUyYbpRV%2Fdw36mt...

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as the previous said, it's plusnet that is deciding what to charge the end-user, not openreach.
openreach are charging plusnet.

so i ask plusnet how they come up with the charge to apply to their customer. and why it varies depending on who the customer is.

[#3]

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@Chris wrote:

We've advised of the costs we charge above?

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i think the question is WHY you charge a particular customer one price and another customer a different price.
and what deems it likely that you can recoup such a cost from the customer should you decide to waive it.

[#4]

Because they can and the fact that they absorb some costs instead of passing them on in full is called Customer Relations

If you had checked the base charge for Line Rental from Openreach and the costs per call that is where Plusnet make their money as, effectively, the broadband is subsidised which is why, if you take broadband only they charge for some things

[#5]

that doesn't explain why, when i checked, the "activation" fee was £25. how did they get to the £25 figure?
that appears to be a part subsidised charge.

[#6]

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=yzq%2FQaGYa3h...

PCP only install £49 plus VAT so yes it is partly subsidised

[#7]

Oldjim, with respect, the link to Openreach is irrelevant, as again it is Plusnet that is charging the end-user and NOT openreach. Openreach can publish any cost they want but those are the costs to the provider, not the end-user.

so if plusnet have decided to subsidise the activation fee for a broadband only customer then the reason previously given that they can recoup it via the telephone line charge must be baloney.

this £25 charge appears to have been plucked out of thin air.

[#8]

Yes, it's a bit like the £65 your fault engineer fee, or the higher prices for FTTC outside of the low-cost areas, they're all prices arbitrarily set by Plusnet.

[#9]

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@chenks76 wrote:
this £25 charge appears to have been plucked out of thin air.

I believe the comment below answers your statement:

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@ejs wrote:

Yes, it's a bit like the £65 your fault engineer fee, or the higher prices for FTTC outside of the low-cost areas, they're all prices arbitrarily set by Plusnet. 

It's  Marketing decision.

[#10]

so a figure plucked out the air then.

[#11]

I don't think it's a figure plucked out of the air, obviously depending on what package(s) you take, will relate to what cost PN charge (if any) in relation to set up , also factoring in what they are charged. 

If you don't like the reduced fee PN charge, don't take the package(s)

[#12]

which is exactly what i'll be doing... not taking the package.

yes it's a reduced activation fee, but it's an increased monthly charge for the broadband.
the original reasoning was that phone customers don't get charged because it can be recouped during the length of the contract.
so are plusnet thinking that they can recoup some of the activation during the length of this broadband only contract? recoup some but not all of it....