attention to James please

[#1]

I have sent you another ticket as it appear we have further problems
Andrew

[#2]

Hi Andrew,
I'm just picking up your ticket now.  I'll reply within the next 5 minutes.

[#3]

I have just replied again with 2 tickets it appear to be a nightmare and it is quite upsetting

[#4]

Thank you Andrew.
I think I've found a workaround which should stop this happening again.  Once your call barring has been removed, that should be sorted.