change over needs looking at

[#1]

Ok.
Then add a voice call as well for those that do not want to use a mobile.

[#2]

Unfortunately that just isn't feasible, the cost of outbound calling every customer who activates is very prohibitive. The sending of SMS messages is automated from the system updates we receive regarding the order process.

[#3]

I cannot believe that in this day & age, Chris.
Your supervisor was able to call me back when I asked her to.
Where is the cost?
Can you automate a call like those junk call systems.
Or send a text to my landline.
I am sure it would have been less costly to your company for the person that dealt with my order to give me a quick call.
Send here the email...To call customer.
It just seems your are so blinkered.
Where is you customer service?

[#4]

Colin,
We've already acknowledged in this thread that we're going to give feedback from your comments. I'm not sure how simple it would be to set up an outbound call, at the moment we don't have the facility to do this.

Quote

I am sure it would have been less costly to your company for the person that dealt with my order to give me a quick call.

The vast majority of orders have 0 human intervention.
I understand your point but really not sure what else we can do on top of making these suggestions internally.

[#5]

For those that doe not want human intervention Great.
But I am not one,  I called you to buy your product.
I would have thought all the sales assistant that took my order had to do, is make a note in their diary to follow up with a phone call.
Just one more action to be added to the sales tasks.
This is to me would be GOOD customer service and is so simply to instigate.

[#6]

Colin,
What you're asking us to do would cost something in the region of a 7 figure number.
If we called every customer once their broadband was activated, we would have no option other than to increase our prices.
We appreciate what you are saying and are taking your feedback on board, however a voicecall for each activation isn't going to be something that we would do I'm afraid.

[#7]

Where do you get the 7 figure number form James?
Have you researched it?
I have given you other options but you have missed them completely.

[#8]

It's a ballpark figure taking into account 100-200k x 10 minute phonecalls.
I wouldn't want us to issue automated phonecalls as I think that they'd possibly generate a reasonable amount of complaints.
I like the text idea, although I thought that we did that in the main already (albeit not to landlines).